Principal Software Engineer - AI Control Tower (AICT)
ServiceNow1 day ago
Base Salary
$221k - $387k/yr
Responsibilities
- Lead the architectural design and implementation of core AI Control Tower platform components.
- Translate product requirements into scalable, observable technical plans and failure-recovery patterns.
- Drive products from initial 1.0 release through customer adoption and iterative improvement.
- Use AI-assisted engineering practices, including code review and automated testing, to improve delivery and software quality.
- Run architecture reviews, provide technical guidance, mentor engineers, and contribute to long-term platform strategy.
- Lead cross-team technical initiatives and collaborate with Product Management, Design, and partner engineering teams.
- Represent engineering in planning, review, and senior leadership forums.
Requirements
- 10+ years of software engineering experience shipping and scaling complex enterprise-grade SaaS products.
- Deep experience with cloud-native SaaS architecture, multi-tenant design, large-scale APIs, Kubernetes, observability, and multi-cloud platforms.
- Expertise in distributed systems, event-driven architecture, scalability, reliability, fault tolerance, and operational observability.
- Expertise in database schema design, data modeling, and relational, graph, vector, columnar, OLAP, and streaming data architectures.
- Hands-on experience building products from zero and making both code and architecture decisions.
- Proficiency across architecture, implementation, debugging, security, and software quality practices using AI-enabled engineering workflows.
- Demonstrated ability to lead cross-team technical initiatives and influence architecture decisions without formal authority.
- Hands-on coding ability while operating at the highest architectural level.
- Preferred experience with governance, observability, compliance products, auditability, enterprise risk frameworks, or regulatory requirements.
- Preferred familiarity with agentic systems, including tool reliability, context-window management, failure modes, and cost optimization.
- Preferred background in enterprise security, IAM, or data governance.
- Preferred familiarity with AI interoperability standards such as MCP and OpenAPI.
- An MS or PhD in Computer Science, AI, or a related technical field is preferred.
Benefits
- Base pay of $221,200 - $387,100, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Flexible work persona within ServiceNow’s distributed work model; the role is listed as Flexible.
- Regular employee position in the AMS - North America and Canada region.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.