Engineer, Sr Engineer, IT AI
American AirlinesResponsibilities
- Collaborate with business and technical stakeholders to define requirements and develop AI solutions.
- Maintain and enhance enterprise services, applications, and platforms using domain-driven design and test-driven development.
- Research and implement AI technologies to improve processes, security, and performance.
- Design and build agentic systems and LLM-based applications using orchestration frameworks and tool-calling patterns.
- Troubleshoot and debug complex issues and implement scalable solutions.
- Participate in all phases of the software development lifecycle, including analysis, modeling, design, construction, and testing.
- Develop AI governance, controls, monitoring, cost optimization, and drift-detection practices.
- Create project specifications, requirements, and estimates while partnering with architects and technical leads.
Requirements
- Bachelor’s degree in computer science, computer engineering, technology, information systems, engineering, or a related technical discipline, or equivalent experience or training.
- At least 3 years of full software development lifecycle experience designing, developing, and implementing large-scale applications in hosted production environments.
- At least 3 years of professional, design, and open-source experience.
- Strong proficiency in Python and working knowledge of Java or another enterprise language.
- Practical understanding of transformer architectures, modern LLMs, prompt engineering, few-shot learning, chain-of-thought, and prompt optimization.
- Experience building agentic orchestration, RAG architectures, vector-database solutions, LLM evaluations, and post-deployment model maintenance.
- Knowledge of responsible AI governance, experimentation, A/B testing, KPI instrumentation, and operational analytics.
- Experience with object-oriented design, cloud platforms, cloud-native development, RESTful API integration, and CI/CD toolchains.
- Preferred qualifications include a master’s degree, 5 years of SDLC experience, experience building agentic systems and AI solutions with LLMs, and airline or transportation industry experience.
- Familiarity with AI-assisted development tools such as GitHub Copilot, Cursor, or Claude Code is preferred.
Benefits
- Travel perks for employees, family, and friends across the American Airlines global network.
- Health, dental, prescription, and vision benefits available on day one, plus virtual doctor visits and flexible spending accounts.
- Wellness programs and support resources.
- 401(k) program available upon hire, with employer contributions available after one year depending on the workgroup.
- Member Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and other services.
Categories
About American Airlines
Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing our team members development and leadership opportunities to acquire new skills and explore their potential. With more than 1,300 aircraft in our mainline and regional fleets combined and an extensive route network that touches six continents, we’ve got a place for you to start — or continue — your career. Whether you’re stationed at one of our hundreds of airports, working out of our state-of-the-art headquarters in Fort Worth, Texas, or serving customers over the phone from your home office, there are endless opportunities for you to grow and lead at American.