Lead Site Reliability Engineer
Marks & Spencer Group plc3 months ago
Alpharetta, GA, USAStaff+
Base Salary
$125k - $175k/yr
Responsibilities
- Champion SRE principles, including SLIs, SLOs, error budgets, reliability metrics, and operational risk management.
- Lead proactive detection, triage, escalation, and resolution of production incidents affecting business-critical applications and services.
- Own production stability and coordinate application, infrastructure, vendor, and partner teams through service restoration and client-impact mitigation.
- Provide clear outage communications, business impact assessments, and recovery updates to senior leadership.
- Govern production changes and releases by assessing operational impact and ensuring testing, rollback plans, monitoring, and support models are in place.
- Partner with development teams to build reliability, observability, and operational supportability into applications and services.
- Lead automation, self-healing, and AI-driven operational workflows to reduce manual effort, risk, and operational toil.
- Maintain runbooks, troubleshooting guides, operational standards, procedures, and end-to-end system documentation.
- Guide architecture reviews, scalability, capacity planning, disaster recovery, resiliency testing, and long-term stability improvements.
- Provide technical leadership for production support, incident management, troubleshooting, and reliability strategy.
Requirements
- 10+ years of production-environment experience with a solid software development background, performance tuning, end-to-end troubleshooting, and networking fundamentals.
- BS/MS or equivalent, preferably in a quantitative discipline such as Computer Science or Computer Engineering.
- 5+ years of experience leading a small to medium team with similar skills.
- 5+ years of experience driving SRE principles and Chaos Engineering.
- Hands-on experience with both code and infrastructure, large-scale high-availability systems, monitoring, and performance administration.
- Strong scripting experience with Shell scripting, Python, Perl, or similar languages, plus cloud-driven development experience.
- Strong database skills with DB2, Sybase, or Oracle and hands-on experience with Autosys or other batch scheduling software.
- Experience with AWS, GCP, or Azure and DevOps or observability tools such as Grafana, Prometheus, Splunk, or Kibana.
- Strong analytical, problem-determination, incident-resolution, communication, writing, organizational, and stakeholder-management skills.
- Ability to handle high-pressure outage situations, participate in 24/7 on-call response, and coordinate communications and resolution across teams.
- Hands-on experience implementing AI tools for operational efficiency.
- Experience with Adobe Experience Cloud tools and financial services is preferred.
Benefits
- Comprehensive employee benefits and perks supporting employees and their families.
- Opportunity to work in a collaborative, inclusive environment with professional mobility across the business.
- Role is based in a global organization operating across 1,200 offices in 42 countries.
- Expected base pay is $125,000-$175,000 per year, excluding other compensation and benefits.
Tech Stack
Categories
Site Reliability
About Marks & Spencer Group plc
Marks & Spencer Group plc is a British retailer selling clothing, home goods, and food to consumers through stores and ecommerce, with a focus on own-brand products. The company is listed on the London Stock Exchange, was founded in 1884, and is headquartered in London. In the UK, its online grocery offering runs via Ocado Retail, a joint venture in which M&S holds a significant stake.