Solutions Engineer, Parchment
Instructure, Inc.20 hours ago
Responsibilities
- Deliver product demonstrations for Parchment services across higher education and K-12 markets.
- Discover prospective customers’ goals and challenges and map them to appropriate solutions.
- Lead technical discussions about platform architecture, web services, and systems integration.
- Identify or design solutions for unique technical requirements and provide consultative recommendations.
- Gather and document requirements and support technical portions of RFI/RFP responses.
- Provide customer feedback to Product Management about new features.
- Support sales goals through knowledge sharing, mentorship, recruiting, onboarding, and enablement.
- Collaborate with distributed teams across geographies.
Requirements
- Bachelor’s degree and a background in academic technology and/or solutions engineering.
- Experience with K-12 or postsecondary education and a strong understanding of the edtech market and SaaS business models.
- Deep knowledge of systems integration, LTI, APIs, XML/JSON, and relational databases.
- Familiarity with Student Information Systems such as Oracle PeopleSoft, Ellucian, Workday, and PowerSchool.
- Experience with Salesforce, Responsive, Microsoft Office Suite, and Google Workspace.
- Strong presentation and communication skills, including the ability to explain system capabilities clearly and empathetically.
- Highly organized, analytical, self-motivated, and able to manage a high workload and respond to feedback.
- Flexible location, proximity to a major airport, and willingness to travel up to 40%.
Benefits
- Competitive compensation and participation in the ownership program for full-time employees.
- Remote, hybrid, and in-office collaboration options vary by role, team, and location.
- Generous time off, local holidays, and an annual late-December “Dim the Lights” period based on departmental needs.
- Comprehensive wellness programs and mental health support.
- Learning and development resources, professional development tools, and tuition reimbursement.
- Technology and tools needed to perform the work.
- Motivosity employee recognition program.
- Inclusive culture focused on support and meaningful connection.
- Background check and identity verification are part of the hiring process.
Categories
Solutions Engineering
About Instructure, Inc.
Instructure builds Canvas, a cloud learning management system, along with tools for assessment, video learning, credentials, and analytics for K–12, higher education, and corporate training. It sells these products as SaaS subscriptions with related services. Founded in 2008 and headquartered in Salt Lake City, the company trades on the NYSE and expanded its credentials offering by acquiring Parchment in 2024.