Salesforce Developer, Services
UL Solutions10 days ago
Makati City, PhilippinesSenior
Responsibilities
- Design, develop, test, implement, maintain, and support Salesforce solutions across multiple instances, integrations, and related applications.
- Develop and deploy Agentforce for Service and Data360 solutions supporting UL’s agentic-enterprise strategy.
- Build and maintain Apex classes and triggers, Visualforce pages, Lightning pages, Aura Components, and Lightning Web Components.
- Configure and customize Salesforce Service capabilities including Case Management, Omni-Channel Routing, Service Console, Knowledge Management, Entitlements, and Milestones.
- Implement customer-support workflow automation, Email-to-Case, Web-to-Case, SLA automation, and integrations with contact-center and customer-support platforms.
- Integrate Salesforce with Oracle ERP, Oracle CPQ, web applications, web services, and other enterprise systems.
- Provide technical assistance, production support, end-user troubleshooting, bug fixes, and enhancements.
- Write technical design documents, conduct code reviews, and advance Salesforce coding standards, frameworks, and reusable patterns.
- Maintain compliance with security policies, change-management controls, IT governance controls, and audit requirements.
- Assist Business Analysts, participate in architecture and design initiatives, provide team training, and collaborate across global IT teams.
Requirements
- University degree in Computer Science or a related discipline.
- At least 5 years of hands-on advanced Salesforce development experience, with consulting experience preferred.
- Deep experience with Salesforce Service, Case Management, Omni-Channel Routing, Service Console, Knowledge Management, Entitlements, Milestones, customer-support workflow automation, and high-volume service operations.
- Experience with Agentforce for Service.
- Advanced proficiency in Apex, Lightning, Lightning Web Components, Visualforce, Java, JavaScript, SOQL/SOSL, object-oriented programming, system integration, ETL tools, and web services.
- Experience developing across multiple systems including Salesforce Sales, Service, Commerce, and Experience Clouds, Oracle ERP, web applications, web services, data strategy, and reporting services.
- Salesforce Administrator, Platform Developer I, Platform Developer II, and Platform App Builder certifications are required.
- Salesforce Sales, Service, and Community/Experience Cloud Consultant certifications are preferred.
- Experience with Copado, Einstein Analytics/Tableau, Azure DevOps, Oracle CPQ, Oracle ERP, Informatica, and Marketo is preferred.
- Understanding of version control systems such as Git, SVN, CVS, and Bitbucket is preferred.
- Experience integrating Oracle CPQ with Salesforce and other enterprise systems is preferred.
- Experience with DevOps tools, automated testing, and CI/CD practices is preferred.
- Strong analytical, troubleshooting, debugging, organizational, communication, and writing skills, including troubleshooting Oracle application issues.
- Agile project management experience, IT governance controls, and IT audit compliance knowledge are required.
- Ability to collaborate across teams, adjust to changing priorities, and support multiple projects.
Tech Stack
Categories
About UL Solutions
UL Solutions is a public safety and compliance company that provides testing, inspection, and certification services, plus advisory and software, to manufacturers and infrastructure operators worldwide. It earns primarily from service fees and software subscriptions, with the UL Mark signaling product conformity in global markets. Founded in 1894 and headquartered in Northbrook, Illinois, it operates in 100+ countries and trades on the NYSE under the ticker ULS.