Senior Software Engineer
ServiceNow2 days ago
Base Salary
$143k - $243k/yr
Responsibilities
- Build scalable, reusable ServiceNow applications and integration solutions for customer service workflows.
- Own software components end to end, including design, implementation, automated testing, deployment, and delivery.
- Design and develop maintainable software components with emphasis on performance, reliability, and quality.
- Lead technical initiatives from planning through deployment and continuously improve existing applications and services.
- Evaluate ServiceNow features, develop prototypes and proofs of concept, and validate architectural decisions.
- Establish best practices for platform development, integrations, performance optimization, engineering, and quality.
- Mentor and guide engineers and contribute to their technical and professional growth.
Requirements
- 5+ years of software engineering experience with technical direction adopted beyond the immediate team.
- Effective and accountable use of AI coding assistants and agents.
- Hands-on experience authoring agentic instructions and prompts, designing autonomous workflows, and building evaluations for them.
- Production experience with LLM APIs, retrieval-grounded features, agent orchestration, tool and function calling, structured output enforcement, and at least one production model or orchestration migration.
- Experience with system design, APIs, data modeling, testing, front-end development, server-side development, and relational data work.
- Experience with Java, JavaScript/TypeScript, and React, plus the ability to learn new tools and frameworks quickly.
- Familiarity with JUnit, Selenium, TestNG, or Playwright and integrating tests into CI/CD pipelines.
- On-call and incident-command experience on customer-facing systems, including ownership of resulting systemic fixes.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Bachelor's degree in computer science, software engineering, or a related technical field, or equivalent practical experience.
- Preferred qualifications include experience with Claude or Codex AI coding tools and CRM domain knowledge.
Benefits
- Base pay is listed separately in the posting, with equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, an employee stock purchase plan, matching donations, flexible time away, and family leave programs.
- The role is a regular employee position with a flexible work persona in North America and Canada.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.