1 day ago
Heredia, Costa RicaStaff+
Responsibilities
- Architect and develop frameworks for agentic AI and infrastructure automation using ARC, ServiceNow, and Ansible.
- Build event-driven systems that autonomously diagnose and remediate infrastructure issues.
- Develop automated root-cause analysis, event correlation, self-healing, and predictive operations capabilities.
- Integrate monitoring platforms including Netcool, Spectrum, and Splunk to identify systemic issues.
- Automate change management, incident task management, hardware provisioning, and related operational workflows.
- Use Infrastructure-as-Code to codify routine procedures and create integrations between ServiceNow, Ansible, and ARC.
- Automate network and server hardware incident response, standard hardware changes, ITASK workflows, and L1 application-support toil.
- Serve as a technical leader and subject matter expert while mentoring junior analysts and evangelizing automation-first practices.
- Identify process inefficiencies and implement data-driven improvements to operational stability and efficiency.
Requirements
- 7+ years of experience in enterprise infrastructure, with a strong background in Network Operations or Linux/Windows Systems Administration in a 24/7 environment.
- Proven hands-on experience designing and building automation solutions that eliminate manual operational work.
- Advanced proficiency with Ansible and Terraform, including writing, maintaining, and debugging complex playbooks and modules.
- Strong Python scripting and development skills, including experience building operational tools, processing data, or interacting with APIs.
- Experience applying AI/ML concepts to operational problems through AIOps platforms or agentic AI frameworks.
- Hands-on experience with observability platforms such as Splunk, Elastic, Prometheus, or Grafana.
- Expert cross-domain troubleshooting skills across network, server, and application layers.
- Preferred experience in a dedicated SRE or DevOps Engineering role.
- Preferred experience using generative AI and LLMs for operational use cases such as code generation, documentation, or chatbot development.
- Familiarity with financial services or other highly regulated industries is preferred.
- Relevant certifications such as AWS, Azure, or GCP certifications, CKA, HashiCorp, CCNP, or RHCE are preferred.
Benefits
- Full-time position.
Tech Stack
Categories
DevOpsSite Reliability
About Citi
Citi is a public financial-services company offering consumer and institutional banking, credit cards, wealth management, treasury and trade solutions, and capital-markets services. It serves individuals, corporations, financial institutions, and governments in more than 160 countries and jurisdictions, earning interest and fee income from lending, payments, trading, and advisory. Founded in 1812 and headquartered in New York, it trades on the NYSE under the ticker C.