about 2 months ago
Delhi, India +3 moreEntry Level / Mid Level
H1B Sponsor
Responsibilities
- Troubleshoot complex customer issues across networking, APIs, and communications products.
- Investigate using tools like Postman, cURL, Wireshark, and internal tooling.
- Collaborate with customers, vendors, and engineering teams to resolve cases.
- Contribute to bot-building and workflow automation.
- Document solutions and improve self-service resources.
- Learn VoIP protocols, internal systems, and new technologies as the role evolves.
Requirements
- Background in Computer Science, IT, networking, or equivalent hands-on experience.
- Solid understanding of networking fundamentals including DNS, routing, IP addressing, and HTTP/HTTPS.
- Comfortable with REST APIs, webhooks, and tools like Postman or cURL.
- Proficient in navigating Linux terminal, reading logs, and running commands.
- Strong problem-solving mindset with good questioning skills.
- Highly proficient in English, both written and verbal.