4 days ago
Aguascalientes, MexicoStaff+
Responsibilities
- Lead customer discussions to identify knowledge gaps, requirements, and implementation needs for ServiceNow ITOM and ITAM solutions.
- Design and deploy ServiceNow solutions involving Discovery, CMDB, Orchestration, Service Mapping, integrations, and Hardware and Software Asset Management.
- Serve as solution architect and technical lead for major and mid-to-large-scale ServiceNow implementations.
- Design ServiceNow enhancements and integrations with other ServiceNow products, DevOps tools, infrastructure solutions, and cloud systems.
- Translate stakeholder requirements into technical solutions and explain complex concepts in accessible business language.
- Collaborate with service-level management, governance teams, global teams, and decision makers.
- Contribute to platform roadmap development and gather input from diverse stakeholders.
Requirements
- Bachelor’s degree.
- Over ten years of experience working with ITSM tools.
- At least five years of extensive experience developing ITOM and ITAM solutions, particularly on the ServiceNow platform.
- Advanced development skills with JavaScript, JSON, Bootstrap, SOAP/REST APIs, and relational databases.
- Expertise in ServiceNow ITOM and ITAM, including CMDB, Discovery, Orchestration, Service Mapping, integrations, and Hardware and Software Asset Management.
- Experience serving as the technical lead for mid-to-large-scale ServiceNow implementations.
- Knowledge of on-premise and cloud infrastructure, DevOps, cloud technologies, emerging ITOM/ITAM tools, and network and application security.
- ITIL V3 certification with understanding of ITIL V4.
- ServiceNow certifications such as Administrator, Developer, or Implementation Specialist are preferred or required among the listed certification options.
- Strong collaboration, influencing, listening, analytical, verbal, written, and English communication skills.
Tech Stack
Categories
Solutions Engineering
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.