2 days ago
Base Salary
$142k - $264k/yr
Responsibilities
- Define end-to-end omnichannel architecture aligned with business and enterprise standards.
- Establish customer data models, identity frameworks, integration patterns, and architecture best practices.
- Design integrations across CRM, MDM, consent, web/mobile event data, social engagement, analytics, and enterprise systems.
- Architect and guide implementation of Adobe RT-CDP, Adobe Journey Optimizer, and Customer Journey Analytics.
- Enable unified customer profiles, identity resolution, segmentation, personalization, journey orchestration, and multichannel activation.
- Define and maintain the omnichannel architecture roadmap and evaluate emerging technologies.
- Manage performance, scalability, security, compliance, architecture risks, dependencies, and technical debt.
- Provide technical leadership and communicate architecture decisions to business and technical stakeholders.
Requirements
- At least 7 years of experience in solution architecture, customer data platforms, marketing technology, digital engagement, omnichannel ecosystems, or similar areas.
- Bachelor’s degree required.
- Experience designing customer data, identity, integration, and activation architectures across CRM, CDPs, and customer engagement platforms.
- Experience with customer data platforms and omnichannel engagement platforms, preferably Adobe Experience Platform.
- Experience integrating CRM, MDM, consent, analytics, and activation platforms.
- Strong understanding of event-driven architectures, APIs, and cloud-based data platforms.
- Experience with identity resolution, customer profile architecture, digital engagement channels, web personalization, customer activation, web analytics, and social engagement platforms is preferred or highly desirable.
- Pharmaceutical domain experience is a plus.
- Strong stakeholder management, communication, and delivery execution skills.
Benefits
- On-site position requiring willingness to work on-site.
- Relocation benefits are not available.
- Benefits are provided as detailed in the linked benefits information.
- A discretionary annual bonus may be available based on individual and company performance.
Categories
Solutions Engineering
About Roche
Roche is a Swiss healthcare company that develops and sells prescription pharmaceuticals and in vitro diagnostic systems for hospitals, laboratories, and clinicians. Its business spans two core divisions—Pharmaceuticals and Diagnostics—with strengths in oncology, immunology, neuroscience, infectious diseases, and diabetes care. Founded in 1896 and headquartered in Basel, Switzerland, Roche also advances personalized healthcare by pairing therapies with companion diagnostics.