9 hours ago
Ipswich, United KingdomSenior
Responsibilities
- Support the 24x7 operation of global core network and platform services.
- Monitor services, identify risks, and prevent customer-impacting incidents.
- Lead technical service restoration during major incidents and escalate complex operational issues.
- Drive root cause analysis, problem management, automation, defect reduction, and continual service improvement.
- Improve platform reliability, resilience, observability, and operational readiness with Engineering and Product teams.
- Build and maintain runbooks, service maps, playbooks, operational documentation, and handover processes.
- Develop monitoring, observability, and operational tooling capabilities.
- Support automation and CI/CD implementation to improve operational efficiency.
- Coach colleagues and customer-facing operational teams and collaborate with global teams, suppliers, and stakeholders.
Requirements
- Experience supporting business-critical services in a 24x7 Operations, NOC, Service Operations, or Site Reliability Engineering environment.
- Strong technical knowledge of IP and optical networking and WAN technologies, including MPLS, BGP, OSPF, Ethernet, SD-WAN, internet, and cloud connectivity services.
- Experience troubleshooting complex end-to-end services across network, platform, cloud, and application environments.
- Knowledge of SRE principles including reliability, availability, automation, observability, and operational resilience.
- Hands-on experience with monitoring and observability tools such as Dynatrace, Splunk, Grafana, ELK, Prometheus, or similar platforms.
- Working knowledge of Incident, Problem, Change, and Major Incident Management practices, including Root Cause Analysis.
- Strong analytical, problem-solving, communication, stakeholder management, and decision-making skills.
- Ability to collaborate across global cross-functional teams and work in a fast-paced operational environment.
- Passion for continuous improvement, innovation, and operational transformation.
Benefits
- 24/7 access to an online private GP for the employee and immediate family.
- Paid carers leave of up to two weeks.
- Equalized maternity, paternity, and adoption leave.
- Discounts on EE and BT mobile and broadband products.
- Market-leading pension scheme with employer contributions.
- Holiday purchase scheme.
- Optional healthcare, dental, gym memberships, and other benefits.
- Global work environment supporting international customers and operations.
Tech Stack
GrafanaPrometheusSplunk
Categories
Site Reliability
About BT
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good. There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life. Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.