Senior Salesforce QA Analyst
Blue Cross & Blue Shield of Rhode Island27 days ago
Providence, RI, USASenior
Base Salary
$94k - $140k/yr
Responsibilities
- Lead and coordinate QA activities for Salesforce pods across project delivery, enhancements, configuration, integrations, and operational support.
- Define and maintain testing strategy and coverage for functional, regression, integration, end-to-end, user acceptance, data validation, smoke, and release-readiness testing.
- Create and maintain test plans, test cases, traceability, regression suites, test evidence, quality metrics, and release validation documentation.
- Coordinate QA work across agile ceremonies, including backlog refinement, sprint planning, defect triage, reviews, retrospectives, and release planning.
- Validate Salesforce configuration, Apex, Lightning Web Components, Flow, APIs, security, integrations, reporting, and user-experience changes.
- Direct testing across Salesforce and connected systems, including middleware, data synchronization, event-driven, batch, contact center, document management, identity, and reporting scenarios.
- Lead defect logging, prioritization, triage, root-cause analysis, retesting, closure validation, trend analysis, and quality-risk communication.
- Partner with release management and DevOps teams on CI/CD validation, deployment verification, environment readiness, rollback planning, and release signoff.
- Coordinate test data setup, masking, migration validation, reconciliation, data quality checks, and repeatable test-data preparation.
- Ensure testing covers privacy, security, accessibility, auditability, role-based access, field-level security, sharing, least-privilege access, and regulatory expectations.
- Support production validation and root-cause analysis for Salesforce incidents, integration failures, data issues, access issues, automation errors, and regression gaps.
- Coach QA and cross-functional team members on test design, acceptance criteria, automation opportunities, defect quality, risk-based testing, and agile QA practices.
- Assess Salesforce releases, AppExchange changes, testing tools, automation frameworks, and QA practices to improve reliability and delivery velocity.
Requirements
- Bachelor’s degree in Information Technology, Data Science, Computer Science, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and experience.
- Five to seven years of quality assurance, quality engineering, or software testing experience with significant enterprise Salesforce testing experience.
- Experience leading QA execution for agile or Scrum teams supporting project delivery, enhancements, configuration, integrations, regression testing, and operational support.
- Experience testing Salesforce Sales Cloud and Service Cloud, including configuration, business processes, integrations, security, access, reporting, and release readiness.
- Strong knowledge of Salesforce functional, regression, integration, end-to-end, user acceptance, smoke, and release validation testing practices.
- Understanding of Salesforce objects, fields, page layouts, Lightning record pages, flows, validation rules, approval processes, profiles, permission sets, roles, sharing rules, reports, and dashboards.
- Familiarity with Apex, Lightning Web Components, SOQL, Salesforce Flow, APIs, platform events, and integration patterns sufficient to design appropriate test coverage.
- Ability to direct QA work, manage dependencies and sequencing, estimate testing, and maintain delivery accountability across cross-functional teams.
- Experience with agile/Scrum practices, test management, defect management, traceability, test evidence, test reporting, quality metrics, and risk communication.
- Experience validating Salesforce security and access models, including profiles, permission sets, role hierarchy, sharing rules, field-level security, object permissions, and auditability.
- Experience testing secure integrations using data synchronization, API-led, event-driven, batch, and middleware-based patterns.
- Experience identifying test automation candidates, reviewing automated coverage, collaborating on automation frameworks, and balancing automated and manual testing.
- Experience supporting CI/CD and release management practices, including deployment validation, environment readiness, source control awareness, build verification, change control, and post-deployment verification.
- Knowledge of Salesforce data concepts, migration validation, reconciliation, data quality, reporting accuracy, and repeatable test-data management.
- Ability to troubleshoot Salesforce configuration defects, automation errors, integration failures, access issues, data problems, regression gaps, and environment concerns.
- Ability to create QA strategies, test plans, test cases, regression suites, defect reports, traceability matrices, release checklists, and support handoff materials.
- Ability to mentor QA and delivery team members and communicate test progress, quality risks, release readiness, defect trends, and delivery impacts to technical and non-technical audiences.
- Knowledge of regulated-environment expectations involving privacy, data protection, accessibility, retention, secure access, protected information, and evidence-based validation.
- Preferred qualifications include a master’s degree, Salesforce certifications, ISTQB or agile certifications, regulated-enterprise experience, additional Salesforce cloud experience, test automation and API testing experience, data migration or ETL testing, and global or blended delivery experience.
Benefits
- Flexible work arrangements may be remote, hybrid, or in-office depending on the role; remote roles require onsite work 0–1 days per week and hybrid roles require onsite work 2–4 days per week.
- Benefits include paid time off, health, dental, and vision insurance, mental health and well-being programs, tuition reimbursement, student-loan repayment assistance, bonuses, and investment plans.
- Employees receive additional paid time to volunteer in Rhode Island communities.
- The role may be performed by residents of Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, or Virginia, pending HR approval.
- The position is based with BCBSRI in Providence, Rhode Island, with access to nearby train and bus terminals.
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