Senior Salesforce QA Analyst
Blue Cross & Blue Shield of Rhode Island2 days ago
Providence, RI, USASenior
Base Salary
$94k - $140k/yr
Responsibilities
- Lead and coordinate QA activities for a Salesforce delivery pod across project delivery, enhancements, configuration, integration, regression, and operational support work.
- Define and maintain QA strategy, test plans, test cases, traceability, regression suites, test data, quality metrics, and release readiness practices.
- Execute and coordinate functional, regression, integration, end-to-end, user acceptance support, smoke, security, data, API, and production validation testing.
- Validate Salesforce configuration, Apex, Lightning Web Components, Flow, APIs, integrations, reporting, access controls, and user experience changes.
- Lead defect logging, prioritization, triage, root cause analysis, retesting, closure validation, trend analysis, and quality risk communication.
- Support release management and DevOps activities including CI/CD validation, deployment verification, environment readiness, change control, rollback planning, and release signoff.
- Coordinate Salesforce test data setup, masking, migration validation, reconciliation, data quality checks, and repeatable test data preparation.
- Ensure testing supports compliance, privacy, security, accessibility, auditability, least-privilege access, and regulatory expectations.
- Lead production incident validation and root cause analysis for defects, integration failures, data issues, access issues, automation errors, and regression gaps.
- Coach and mentor QA team members and cross-functional partners on test design, automation opportunities, defect quality, risk-based testing, and agile QA practices.
- Continuously assess Salesforce releases, AppExchange changes, testing tools, automation frameworks, and QA practices for improvement.
Requirements
- Bachelor's degree in Information Technology, Data Science, Computer Science, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and experience.
- Five to seven years of quality assurance, quality engineering, or software testing experience, including significant experience testing Salesforce platform solutions in enterprise environments.
- Experience leading QA execution for agile or Scrum teams supporting project delivery, enhancements, configuration, integrations, regression testing, and operational support.
- Experience testing Salesforce Sales Cloud and Service Cloud, including configuration, business processes, integrations, security, reporting, and release readiness.
- Strong knowledge of functional, regression, integration, end-to-end, user acceptance, production smoke, and release validation testing.
- Understanding of Salesforce configuration and administration concepts including objects, fields, page layouts, Lightning record pages, flows, validation rules, approval processes, profiles, permission sets, roles, sharing rules, reports, and dashboards.
- Familiarity with Apex, Lightning Web Components, SOQL, Salesforce Flow, APIs, platform events, and integration patterns sufficient to design appropriate test coverage.
- Experience directing QA work, managing dependencies and sequencing, estimating work, and maintaining delivery accountability across cross-functional teams.
- Experience with test management, defect management, traceability, test evidence, test reporting, QA metrics, and quality risk communication.
- Experience validating Salesforce security and access models, data quality, migrations, integrations, and enterprise data reconciliation.
- Experience identifying test automation candidates, reviewing automated coverage, collaborating on automation frameworks, and balancing automated and manual testing.
- Experience supporting CI/CD and release management practices, including deployment validation, environment readiness, build verification, change control, and post-deployment verification.
- Ability to interpret business requirements, technical designs, user stories, acceptance criteria, process flows, data mappings, and integration specifications into test scenarios.
- Ability to troubleshoot Salesforce defects involving automation, integrations, configuration, user access, data, regression, and environments.
- Ability to mentor QA and delivery team members and communicate quality risks, test progress, release readiness, and defect trends to technical and non-technical audiences.
- Knowledge of regulated-environment expectations involving privacy, auditability, data protection, accessibility, retention, secure access, and protected information handling.
- Preferred qualifications include a master's degree, Salesforce certifications, ISTQB or agile certifications, regulated enterprise experience, and experience with additional Salesforce clouds, automation, API testing, CI/CD, data migrations, ETL, and blended delivery teams.
Benefits
- Flexible work arrangements may be remote, hybrid, or in-office depending on the role; remote schedules require onsite presence 0-1 days per week, hybrid schedules require 2-4 days per week, and in-office schedules require 5 days per week.
- Eligible residence states include Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, and Virginia, pending Human Resources approval.
- Benefits include paid time off, health, dental, and vision insurance, mental health and well-being programs, tuition reimbursement, student-loan repayment assistance, bonuses, investment plans, and additional paid volunteer time.
- The employer offers employee development support, competitive pay, and a workplace culture focused on belonging, collaboration, and inclusion.
Categories
About Blue Cross & Blue Shield of Rhode Island
Blue Cross & Blue Shield of Rhode Island is a nonprofit health insurer providing medical, pharmacy, and wellness coverage to individuals and employer groups across Rhode Island, with plans that include commercial and Medicare options. It sells insurance and related services directly and through employer-sponsored benefits. Founded in 1939 and headquartered in Providence, it is an independent licensee of the Blue Cross and Blue Shield Association, part of a nationwide network of Blues plans.