Demo Support Engineer - 11229

Coupa Software

3 days ago

Bogotá, Colombia

Mid Level / Senior

H1B Sponsor

Responsibilities

Provide front-line support, including issue handling and troubleshooting.
Focus on business support and own the deal process.
Manage backlog effectively and maintain SLA discipline.
Develop industry-specific and localized content.
Act as the functional owner and SME for assigned product components.
Maintain deep relationships with Product Managers and Solution Advisory SMEs.
Collaborate with the Program & Release Manager on new releases and project execution.
Engage in daily collaboration with the technical team for expedited troubleshooting.

3–7+ years of experience in procurement SaaS, pre-sales, functional consulting, or support.
Deep functional expertise in procurement to pay workflows.
Experience working closely with Product and Engineering teams.
Strong analytical skills.
Experience supporting revenue-generating teams is a plus.
Ability to build scalable demo content.
Ability to work under time-sensitive deal pressure.
Experience leveraging AI tools for productivity and troubleshooting is a strong plus.
Role requires working in shifts to support PST time zone coverage.