Platform Engineer II
Concentrix1 day ago
Remote, PhilippinesMid Level
Responsibilities
- Manage multiple tasks, prioritize deliverables, and consistently meet deadlines.
- Support scheduling or command center operations using NICE WFM and ACD systems.
- Use AI-powered tools and automation to improve operational efficiency, decision-making, and business outcomes.
- Identify opportunities to automate repetitive processes using AI technologies.
- Ensure AI technologies are used responsibly, securely, and compliantly.
- Complete mandatory training within assigned timeframes.
- Conduct or participate in regularly scheduled one-on-one meetings with managers and/or direct reports.
- Develop and maintain strong professional relationships while communicating effectively.
Requirements
- At least 2+ years of related work experience.
- Proficiency in NICE WFM and ACD systems.
- Strong understanding of scheduling or command center operations.
- Proficiency in Microsoft Office Suite.
- Ability to multitask, prioritize tasks, and meet deadlines.
- Strong written and verbal communication skills and attention to detail.
- Self-starter mentality, sense of urgency, and ability to work effectively under pressure.
- Professional demeanor and ability to build strong relationships.
- Willingness and capability to work remotely.
Benefits
- Full-time employment.
- Work-at-home arrangement in the Philippines.
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About Concentrix
We’re Concentrix, a Fortune 500® technology and services leader, helping the world's best brands cut through AI hype and create intelligent operations that perform in the real world. We design, build, and run integrated human and AI solutions, harnessing the insight from billions of real-world interactions to help 2000+ of the world’s most complex organizations solve their toughest business challenges. Backed by 20+ years of operational experience and battle tested AI, we’re the Intelligent Transformation Partner that helps clients across every major vertical move from AI ambition to measurable, scalable performance.