Technical Lead, Salesforce CRM Analytics
Colt Technology Services3 months ago
Gurgaon, IndiaStaff+
Responsibilities
- Lead architecture and design discussions with technical architects, data architects, solution architects, developers, and technical teams.
- Lead the implementation, configuration, and optimization of Salesforce Customer 360.
- Design and develop Salesforce data models, scalable solutions across Sales Cloud and CRM Analytics, and custom Salesforce platform solutions.
- Develop Salesforce functionality using Apex, Visualforce, Lightning components, Process Builder, Flow Builder, and related Salesforce technologies.
- Build and troubleshoot integrations between Salesforce and enterprise systems using REST APIs, SOAP APIs, MuleSoft, data loader, middleware, and other data integration techniques.
- Maintain data quality, validation rules, data governance, security, sharing rules, field-level security, roles, and profiles.
- Create custom reports and dashboards and use Salesforce Einstein Analytics for predictive analytics, insights, and personalization.
- Design unified customer views, customer journey mapping, segmentation, and personalization across Salesforce clouds.
- Conduct code reviews and develop and execute unit, integration, and user acceptance tests.
- Create technical documentation and provide training and support to end users and team members.
Requirements
- A bachelor’s or master’s degree in computer science, software engineering, or a closely related field.
- Expertise in Salesforce data models, CRM Analytics, Sales Cloud, Customer 360, Apex, Visualforce, Lightning components, Process Builder, and Flow Builder.
- Knowledge of Salesforce Einstein solutions, including Einstein Analytics and Einstein Prediction Builder.
- Extensive knowledge of Salesforce integrations, REST and SOAP APIs, MuleSoft, data loader, middleware, and data integration techniques.
- Knowledge of Salesforce data management, governance, security, sharing rules, field-level security, roles, and profiles.
- Experience with reporting, dashboards, customer data aggregation, customer journey mapping, segmentation, and personalization.
- Ability to lead technical architecture and design discussions and collaborate with technical and business stakeholders.
- Experience with code reviews, unit testing, integration testing, user acceptance testing, troubleshooting, documentation, training, and end-user support.
Benefits
- Hybrid working in Gurgaon or Bangalore with flexible working hours and the option to work from home.
- Permanent or fixed-term employment.
- Extensive induction program with experienced mentors and buddies.
- Opportunities for further development and educational opportunities.
- Global Family Leave Policy and Employee Assistance Program.
- Internal inclusion and diversity employee networks.
- Inclusive workplace supporting diverse backgrounds and workplace adjustments.
Categories
About Colt Technology Services
Colt Technology Services provides fiber-based connectivity, internet, voice, security, and data centre/colocation services for enterprises and wholesale carriers. It sells managed network services such as Ethernet, IP access, SD-WAN, and cloud on-ramps delivered over its own metropolitan and long‑haul networks across Europe, Asia, and North America. Founded in 1992 and headquartered in London, it is privately held and operates in 40+ countries.