1 day ago
Machelen, BelgiumSenior
Responsibilities
- Partner with client stakeholders to understand industry challenges, customer journeys, and technology ecosystems.
- Translate business needs into use cases, technical requirements, and solution opportunities.
- Apply software, automation, data, and AI capabilities to improve customer and business outcomes.
- Build prototypes, MVPs, applications, APIs, AI agents, and workflow automation solutions.
- Use generative AI and AI-assisted engineering tools to accelerate customer service, knowledge management, personalization, development, and testing.
- Collaborate with multidisciplinary teams to move successful concepts into production and share reusable industry solutions.
Requirements
- Proven experience delivering digital Customer Experience initiatives and understanding customer journeys across digital and assisted channels.
- Deep expertise in at least one complex industry, preferably Energy & Utilities, Public Sector, Manufacturing, or Automotive.
- Strong software engineering experience with application development, APIs, integrations, cloud platforms, and modern engineering practices.
- Practical experience with generative AI, AI agents, LLMs, and AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude, or Microsoft Copilot.
- Strong communication, problem-solving, collaboration, and consulting skills for bridging business and technical stakeholders.
- Additional experience with AI platforms, CRM/CX technologies, solution architecture, workshops, or technical pre-sales is preferred.
- Relevant AI, cloud, Customer Experience, or industry certifications are advantageous.
Benefits
- Direct involvement in meaningful client and Customer Experience challenges.
- Opportunity to combine industry expertise with applied AI and software engineering.
- Collaboration with specialists across Customer Experience, design, architecture, data, and engineering.
- Opportunities to deepen expertise in Energy & Utilities, Public Sector, Manufacturing, or Automotive.
- Freedom to experiment, validate ideas, and turn successful concepts into working solutions.
- Collaborative environment focused on responsible innovation and measurable client outcomes.
Categories
Forward Deployed
About Capgemini
Capgemini is a global IT services and consulting firm that delivers strategy, cloud, AI, software engineering, and managed services to large enterprises and public-sector clients. Founded in 1967 and headquartered in Paris, it is publicly traded on Euronext Paris and operates in 50+ countries. The group expanded its engineering capabilities by acquiring Altran in 2020, now operating as Capgemini Engineering.