Service NOW Developer

2 hours ago

Guadalupe, MexicoSenior

Responsibilities

Design, develop, maintain, configure, and customize KION Group’s ServiceNow platform.
Translate business and technical requirements into design elements and platform solutions.
Drive ServiceNow development in alignment with the platform architect, roadmap, governance, and related processes.
Provide technical support and serve as a point of contact for ServiceNow-related questions.
Design and develop use cases in close cooperation with business stakeholders.
Provide training on new ServiceNow features and increase platform awareness across KION Group.
Collaborate with application developers to support streamlined data management and integration behavior.
Develop and support integrations with data warehouses, SSO components, SAP, and other enterprise platforms.
Lead projects and teams in a global setup and manage stakeholder expectations.

Approximately 5–8 years of IT or ITSM tool experience, including more than 5 years as a ServiceNow developer.
Experience designing and implementing ServiceNow solutions across IT services and Customer Service Management.
Experience with ServiceNow integrations across enterprise platforms and middleware.
Experience leading projects and teams in a global environment.
Ability to recommend and advocate solutions to business stakeholders and manage expectations.
At least two ServiceNow Certified Implementation Specialist certifications.
ServiceNow Certified Technical Architect certification is advantageous.
Working experience with ITIL and Agile project methodology.
Fluent written and spoken English; German is a plus.
Experience with non-IT ServiceNow products, such as finance-related solutions, is advantageous.

1,001-5,000 employees