Customer Success Technical Architect

Confluent

5 months ago

Barcelona, Spain

Mid Level / Senior

Responsibilities

Champion and advocate for the customer within Confluent.
Identify customer technical objections and develop strategies to address them.
Support customers through technical lifecycle activities such as architecture planning and security design.
Guide customers on advanced technical topics to enhance their data streaming maturity.
Develop and present periodic customer reviews to Confluent senior management.
Document and transfer knowledge to customers and internal teams.
Leverage customer insights to influence the roadmap of Confluent products.
Assist in addressing customer issues alongside Technical Support Engineers.

Excellent communication and presentation skills.
Strong interpersonal skills and a customer-centric attitude.
Experience in a technical field role for a product/SaaS company with enterprise customers.
Hands-on knowledge of key cloud vendors like AWS, GCP, and Azure.
Solid understanding of cloud networking and security technologies.
Ability to manage multiple customers while paying attention to detail.
Collaborative spirit and outstanding consulting skills.
Passion for solving complex technical problems.

Apache CassandraApache FlinkApache HadoopApache KafkaApache SparkAWSAzureGoGoogle Cloud PlatformJavaLinuxPython