18 hours ago
Base Salary
$94k - $135k/yr
Responsibilities
- Own end-to-end customer implementation engagements from onboarding through go-live.
- Design and implement SDK and API integrations and translate customer requirements into technical plans.
- Manage project timelines, scope, risks, blockers, stakeholder alignment, and external partners.
- Build relationships with customer stakeholders and act as the technical conduit between Braze and customer product and engineering teams.
- Document stakeholder roles, technical requirements, and integration details for handoff to Customer Success.
- Drive adoption, define KPIs and success metrics, deliver customer-specific training and workshops, and improve delivery processes.
- Advocate customer use cases to product development and maintain knowledge of Braze platform capabilities, including Decisioning Studio training.
Requirements
- Bachelor's degree or equivalent experience in a relevant field.
- 2 to 5 years in a similar customer-facing role, preferably in implementations, technical consulting, or customer success.
- Track record spanning project delivery and hands-on technical work, with depth in APIs, SDKs, or related integrations.
- Interest or hands-on experience with SaaS, mobile, APIs, marketing automation, analytics, or programming such as HTML.
- Strong project management, analytical problem-solving, written communication, verbal communication, collaboration, and stakeholder-management skills.
- Ability to explain technical concepts to technical and non-technical audiences and use AI tools to improve workstreams.
Benefits
- Base pay for U.S. candidates is listed at $94,000–$135,000 per year; the posting also mentions OTE, bonus or commission, and equity, which are excluded from the base salary extraction.
- Comprehensive medical, dental, vision, life, disability, retirement, and employee stock purchase plans.
- Flexible paid time off, fertility benefits, and equal paid parental leave.
- Professional development through career pathing, learning platforms, and a yearly learning stipend.
- Hybrid ways of working and a curated in-office employee experience.
- Volunteer Week, donation matching, employee resource groups, and a collaborative workplace culture.
Tech Stack
HTML
Categories
Solutions Engineering
About Braze
Braze builds a customer engagement platform used by marketing teams to orchestrate cross-channel messaging across mobile, email, web, and more. The company sells its software via SaaS subscriptions with analytics, segmentation, and journey orchestration. Founded in 2011 and headquartered in New York, Braze is a public company (NASDAQ: BRZE) with global offices.