Professional Services Engineer
NICE
13 days ago
Remote, United States
Mid Level / Senior
Responsibilities
- Provide staff-level technical configuration and programming as required.
- Conduct process, data, and object modeling in various application and database environments.
- Manage database design, development, and enhancements.
- Lead technical architecture analysis, design, and development.
- Maintain expertise in contact center technologies.
- Serve as project manager for system life cycle development.
- Develop project costing proposals and perform risk analysis.
- Conduct business analysis and design for major projects.
- Present a professional image in conduct and attitude.
- Assist in developing client information management standards.
Requirements
- BS/BA in a technical or business field or equivalent work experience required.
- MBA preferred.
- 4+ years of professional experience beyond education requirements.
- Experience in technology and analysis with strong communication skills.
- Deep skills in business analysis and call center operations.
- Experience in commanding large audiences as a trainer or speaker.
Categories
AI & MLBackendData EngineeringData Science