Developer Support Engineer

Okta

16 days ago

Bengaluru, India

Mid Level / Senior

H1B Sponsor

Responsibilities

Work Australian shifts, including weekends.
Support and maintain customers using the Customer Identity SaaS solution.
Manage operational support tickets effectively.
Build and maintain strong client relationships to ensure customer satisfaction.
Take end-to-end ownership of customer issues, from troubleshooting to resolution.
Exceed customer expectations in response quality and timeliness.
Act as a point of contact for customer issues, ensuring swift resolution.
Collaborate with the extended support team in a startup atmosphere.
Utilize business and technical analysis skills to solve complex issues.
Contribute to a knowledge repository and promote team collaboration.

5+ years of technical support or software development experience, or 3+ years in a business or technical analyst role.
Strong analytical and problem-solving skills.
Self-starter with the ability to learn complex concepts independently.
Ability to manage multiple complex work streams effectively.
Instinctive problem decomposition skills to identify root causes.
Customer-focused attitude, always striving to exceed expectations.
Team player with excellent communication and presentation skills.
Proactive in identifying opportunities and addressing potential issues.
Commitment to continuous improvement and personal growth.
Knowledge of software development fundamentals and common architectures.
Familiarity with HTTP, encryption, and basic security concepts.
Understanding of authentication and authorization concepts.
Knowledge of auth protocols like Oauth2, OIDC, SAML, etc.
Proficiency in at least one programming language, ideally JavaScript.

JavaScript