Forward Deployed Engineer Voice
InformaticaResponsibilities
- Design, build, configure, test, deploy, and validate production AI-powered voice agents and experiences for customers.
- Own technical delivery end to end, including architecture, integrations, observability, go-live, and production validation.
- Develop agent intelligence using prompts, reasoning, tool calls, LLM techniques, and customer-system integrations.
- Build and integrate data pipelines across Salesforce Data 360, Snowflake, Databricks, and customer data platforms.
- Validate voice quality across latency, call-flow logic, interruption handling, multilingual performance, and escalation to human agents.
- Create agent performance dashboards and customer KPI reporting to track deployment health and business outcomes.
- Deliver proofs of concept and MVPs, co-build with customers and partners, and create reusable voice patterns and enablement assets.
- Provide structured feedback on platform gaps, edge cases, feature requests, roadmap discussions, early-access programs, and pilots.
- Partner with Deployment Strategists, customer teams, product teams, sales teams, and customer architects to translate business challenges into deployable solutions.
Requirements
- At least 3 years of software engineering or technical delivery experience.
- At least one production system experience that the candidate can demonstrate.
- A degree in Computer Science or a related field.
- Prior customer-facing technical delivery experience in consulting, professional services, or forward deployed engineering is required.
- Fluency in at least one of Python, JavaScript/TypeScript, Java, or Apex.
- Hands-on experience with LLMs and prompt engineering.
- Deep understanding of data modeling, APIs, and integration patterns.
- Ability to deliver quality code, evaluate AI outputs rigorously, and collaborate with sales teams and customer architects.
- Preferred qualifications include Salesforce platform experience or certifications such as Administrator, Platform Developer I, or Agentforce Specialist.
- Preferred qualifications include familiarity with LangChain, LlamaIndex, orchestration patterns, Snowflake, Databricks, BigQuery, data engineering, platform architecture, or headless deployments.
Benefits
- Salesforce offers benefits and resources intended to support balance and employee well-being.
- The role involves approximately 25% travel and working directly alongside customers.
- The role provides opportunities to participate in early-access programs, pilots, product feedback, and Agentforce deployments.
- Salesforce provides reasonable accommodations during the application and recruiting process.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com