5 months ago
Sydney, AustraliaStaff+
Responsibilities
- Build executive relationships and provide technical thought leadership for strategic enterprise customers.
- Develop white papers, competitor studies, and win strategies with commercial, strategy, and marketing teams.
- Own technical pre-sales activities, including RFPs and proofs of concept.
- Partner with account executives to design solutions across pre-sales, solution design, and implementation.
- Represent customer insights, product gaps, and market opportunities to the Product team.
- Oversee end-to-end implementation delivery, troubleshoot technical issues, and ensure integrations follow best practices.
- Support technical onboarding, demonstrations, integrations, and successful enterprise go-lives.
Requirements
- Bachelor’s degree in a STEM discipline with strong academic achievements.
- At least 10 years of experience in a similar customer-facing engineering role, such as solution consultant, solutions architect, or sales engineer, at a global software enterprise or payments company.
- Executive engagement skills and the ability to establish credibility with key decision makers at all levels.
- Strong organizational and time-management skills, with the ability to manage competing priorities across multiple opportunities and customers.
- Strong problem-solving skills and the ability to collaborate with customers, partners, and Engineering on new products and solutions.
- Understanding of at least one major programming language, such as PHP, Ruby, Python, JavaScript, or Java.
- Experience integrating RESTful APIs into web applications.
- Knowledge of payments or financial services is advantageous.
- Ability to work independently and develop a path forward with customers in ambiguous circumstances.
- Strategic, creative, proactive, and persistent approach to solving customer challenges.
Benefits
- Approximately 10% travel is anticipated, especially for in-person meetings.
Tech Stack
Categories
Solutions Engineering
About Airwallex
Airwallex builds a global payments and financial operations platform for businesses, offering payment acceptance, multi-currency accounts, FX and transfers, card issuing, treasury and spend management via APIs and web apps. It monetizes through transaction and foreign-exchange fees and related account services. Founded in Melbourne in 2015 and privately held, the company serves customers worldwide, with notable users including Brex, Canva and Qantas.