Principal Software Engineer - AI Native UX
ServiceNow9 hours ago
Hyderābād, IndiaStaff+
Responsibilities
- Define and own the architecture and strategy for AI-native user experiences across the platform.
- Design and build user-facing experiences for recommendations, autonomous triage, generated insights, fixes, and multi-step agent workflows.
- Develop UX patterns for uncertainty, latency, progressive disclosure, human review, and controllability of autonomous systems.
- Own the UXC and Workspace/UI16 surface, including component architecture, design-system consistency, and performance.
- Partner with ML and platform teams on agent orchestration, multi-agent dispatch, MCP-style tool integration, and reasoning traceability.
- Write high-performance, production-grade frontend code and collaborate on backend and platform architecture.
- Align UX and engineering decisions with adoption, retention, customer acquisition, and time-to-market goals.
- Mentor senior engineers and drive cross-functional execution with product, ML, and backend platform teams.
Requirements
- 15+ years of software engineering experience with progression into Principal or Senior Staff Engineer capacity.
- Track record concentrated in user experience or frontend platform engineering at a high-growth technology company or top-tier AI lab.
- Deep UXC and AI-native UX expertise, including shipping intelligent, AI-driven user experiences.
- Hands-on experience with agentic or multi-agent systems, agent orchestration, tool-calling protocols such as MCP, and reasoning traceability.
- Strong hands-on frontend coding ability with React/TypeScript, component architecture, and design systems.
- Working proficiency with Kubernetes, Java, Python, and Postgres for collaboration with platform teams.
- Experience evaluating or integrating AI-powered tools, automated workflows, or agentic systems in engineering and platform work.
- Ability to connect UX and engineering decisions to business outcomes and execute with strong ownership.
- Preferred: distributed-systems performance or scalability experience, open-source contributions to AI-native UX/design-system/agent-framework projects, and startup experience with Product and Growth teams.
Benefits
- Flexible, remote, or required-in-office work personas are assigned based on the role and work location.
- Regular employee position in the APAC region.
- ServiceNow provides an accessible and inclusive application process with reasonable accommodations.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.