Principal Software Engineer - AI Native UX
ServiceNow2 months ago
Hyderābād, IndiaStaff+
Responsibilities
- Define and own the long-term architecture for AI-native user experiences across the platform.
- Design and build user-facing interfaces for recommendations, autonomous triage, generated fixes and insights, and multi-step agent reasoning.
- Own UXC and Workspace/UI16 component architecture, design-system consistency, and performance.
- Develop UX patterns for progressive disclosure, uncertainty, latency, human review, and controllable autonomous behavior.
- Partner with platform and ML teams on agent orchestration, multi-agent dispatch, tool integration, and reasoning traceability.
- Write production-grade frontend and experience-layer code using Lit.js and React/TypeScript.
- Collaborate with backend, platform, ML, and product teams to drive business-critical outcomes.
- Mentor senior engineers and promote UX and engineering excellence.
- Identify UX and platform gaps, align stakeholders, and drive execution with high ownership.
Requirements
- 15+ years of software engineering experience with progression into senior technical leadership.
- A track record concentrated in user experience and frontend platform engineering.
- Deep UXC and AI-native UX expertise, including shipped intelligent AI-driven user experiences.
- Hands-on experience with agentic or multi-agent systems, agent orchestration, tool-calling protocols such as MCP, and reasoning traceability.
- Strong hands-on coding ability with React/TypeScript, component systems, and design systems.
- Working proficiency in Kubernetes, Java, Python, and Postgres for collaboration with platform teams.
- Ability to connect UX and engineering decisions to adoption, retention, and time-to-market outcomes.
- Experience integrating or critically evaluating AI tools and agentic workflows in product and engineering decisions.
- Self-driven ownership, stakeholder alignment, and execution skills.
- Preferred: distributed-systems performance or scalability experience, open-source contributions to AI-native UX, design-system, or agent-framework projects, and startup experience with Product and Growth teams.
Benefits
- Regular employee position in the APAC region.
- Flexible work persona with distributed-work flexibility; work personas may be flexible, remote, or office-based depending on role and location.
- ServiceNow provides reasonable accommodations for candidates with disabilities or accessibility needs.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.