2 months ago
London, United KingdomStaff+
Responsibilities
- Discover and scope customer challenges involving billing, pricing and packaging, quote-to-cash, customer experience, and related areas.
- Support customers throughout implementation, including requirements gathering, technical design, integration design, testing, data migration, and launch.
- Provide guidance on usage-based pricing and consumption business models.
- Configure Metronome’s system hands-on for customers.
- Design integrations between Metronome APIs and customer CRM, CPQ, payments, taxation, ERP, billing, reporting, and analytics systems.
- Represent customer needs and feature requests to Metronome’s R&D organization.
- Partner with implementation managers and project team members to track progress and identify risks and issues.
- Build relationships with customer stakeholders ranging from operators to C-suite executives, including meeting customers in person when possible.
- Design Metronome integrations for prospects and consultatively influence pricing and packaging decisions.
- Ensure effective handoff to Customer Success and Technical Support teams.
- Build and improve GTM playbooks, processes, and reusable assets.
Requirements
- 10+ years of experience in technical and/or customer-facing SaaS roles such as sales engineering, solutions architecture, or technical account management.
- Deep knowledge of quote-to-cash, including integration with or interaction across Salesforce, NetSuite, CPQs, billing, tax, and payments systems.
- Experience leading complex, multi-phase technology transformation programs for enterprise companies.
- Experience working in fast-moving startup environments with high-agency expectations.
- Ability to quickly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders.
- Preferred: experience as a software engineer, product manager, or in another technical role.
- Preferred: strong understanding of project and program management fundamentals and principles.
- Preferred: experience working with Finance/CFO, Engineering/CTO, Product/CPO, Sales Operations/CRO, or Billing Operations users.
- Preferred: experience with logs, metrics, billing, finance, infrastructure, or financial tooling and concepts.
Benefits
- Fast-moving startup environment with substantial opportunity to influence direction and strategy.
- Opportunity to build processes and GTM assets from zero to one.
- Customer engagement includes meeting clients in person whenever possible.
Categories
Solutions Engineering
About Stripe
Stripe builds financial infrastructure for internet businesses, offering APIs and tools for online and in‑person payments, subscriptions, marketplaces/payouts, fraud prevention, identity, tax, issuing, and treasury. It monetizes through per‑transaction fees and SaaS pricing for advanced products. Founded in 2010 and headquartered in South San Francisco, Stripe is privately held and serves companies from startups to large enterprises worldwide.