Software Engineer - Customer Solutions
Pangram Labs2 hours ago
Brooklyn, NY, USAEntry Level
Base Salary
$120k - $150k/yr
Responsibilities
- Own customer-reported bugs and feature requests from intake through completion.
- Act as the primary technical contact in customer Slack channels by triaging, responding, and escalating issues.
- Build and maintain custom customer integrations, deployments, and infrastructure for non-standard requirements.
- Reproduce customer issues, ship fixes, or provide handoffs to the engineering team.
- Support customer onboarding and API integration with technical samples, documentation, debugging, and product support.
- Track issues, identify patterns for Product, and maintain playbooks and documentation for customer-specific setups.
Requirements
- 0–2 years of professional software engineering experience or a strong internship/project background.
- Proficiency in Python, React, and Next.js.
- Comfort working with REST APIs, cloud infrastructure, and CI/CD.
- Strong written communication skills and the ability to explain technical issues to engineers and non-technical customers.
- Ability to work through ambiguity and context-switch between customer conversations and coding.
- Interest in AI/ML products is a plus.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with a 100% employer match on the first 4%.
- 20 days of paid time off.
- Office lunch.
About Pangram Labs
There are many AI detectors available, but Pangram is different. It actually works. We provide advanced features backed by peer-reviewed research that allow users to understand the origin of a piece of writing.