Responsibilities
- Design, build, test, and deploy automation and AI solutions across Make.com, Airtable, Zendesk, Claude, APIs, and related tooling.
- Create multi-system integrations that reduce manual work in Customer Care.
- Own automation projects from initial discovery and technical design through production deployment and ongoing improvement.
- Build testing and validation environments for automation and AI workflows.
- Develop maintainable, documented, and safe automations and reusable components, patterns, and standards.
- Monitor production systems, debug issues, and maintain reliability, performance, and adoption.
- Evaluate automation opportunities and determine when no-code tools such as Make.com or Zapier require a different technical approach.
- Partner with Operational Excellence, Customer Care Leadership, Operations, and other stakeholders on scoping, delivery, risks, dependencies, and feedback.
Requirements
- Experience shipping production automations using Make.com, Zapier, Claude, or similar tools rather than creating only demos.
- Experience using Airtable or comparable systems as an operational backbone.
- Experience building LLM-powered workflows with prompt design, evaluation, and guardrails.
- Strong production debugging skills and the ability to respond under time pressure.
- Ability to turn ambiguous business requests into scalable, supportable technical solutions.
- Comfort working with both technical and operational partners.
- Ability to work effectively in a fast-moving environment with ambiguity and incomplete specifications.
Benefits
- Competitive compensation and equity ownership are offered.
- 25 days of annual leave plus bank holidays, private medical cover, voluntary dental insurance, discounted gym memberships, pension, life insurance, and income protection are provided.
- Benefits include Cycle2Work and electric car schemes, company events, discounts and rewards, and a four-week paid sabbatical after five years.
- Spring Health provides access to 12 therapy and 12 coaching sessions for employees and loved ones.
- The company offers 12–16 weeks of paid parental leave and 16 paid volunteering hours per year.
- Employees may work from anywhere for up to 20 days per year and may receive relocation support to a company hub.
- The role follows an IRL-first hybrid model requiring in-person work three days per week and residence within commuting distance of a hub.
- The interview process includes virtual Talent Acquisition and Hiring Manager interviews followed by an in-person assessment interview.
Categories
About Perk
The intelligent platform for travel and spend. Time-consuming bookings, endless approvals, hundreds of receipts: Perk is made to erase the work behind the work that is costing your business trillions and draining your teams of morale and productivity. At Perk, we call it shadow work. By automating bookings, expenses, and invoice processing, Perk takes care of shadow work so your teams can get down to business—all while keeping you in control. Founded in 2015, we’re trusted to power real work by over 10,000 companies worldwide, including Wise, On Running, and Breitling, and backed by first-class investors, such as SoftBank, Kinnevik, Felix Capital, Target Global, LocalGlobe, Spark Capital, and Noteous Partners. Work with Perk, and unlock the full potential of your people and your business.