Software Engineer Junior — Automation & Reliability
InformaticaResponsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for recurring tasks including access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions with safeguards.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Work with senior mentors and product teams to prioritize improvements and deliver changes safely.
- Measure improvements through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- Foundational programming skills in at least one of Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Curiosity about automation, AI-assisted development, and reliable production systems.
- Clear communication, collaboration, and willingness to learn from feedback.
- Degree in computer science, engineering, or a related field, or equivalent practical experience.
- Helpful experience with scripts, internal tools, workflow automation, Salesforce, Salesforce administration certification, Apex, cloud platforms, databases, CI/CD pipelines, monitoring tools, AI agents, large language models, knowledge retrieval systems, enterprise application support, production incidents, secure coding, access controls, or audit logging.
Benefits
- Senior mentoring, code review, and practical experience across the software development lifecycle.
- Opportunities to progress into increasingly complex systems and broader product engineering roles based on readiness and team needs.
- Salesforce benefits and resources intended to support balance and employee well-being.
- Role based in Mexico City with scheduled support or on-call rotations.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com