4 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level
H1B sponsor
Responsibilities
- Design and build custom clinical and operational workflows with clinical and operational stakeholders.
- Own the technical lifecycle from first deployment through a thriving, self-sufficient customer.
- Diagnose complex agentic issues, coordinate with engineering, and resolve customer escalations.
- Lead demos, technical discussions, and solution architecture for clinical AI workflows.
- Define workflow success criteria and build evaluations to measure performance.
- Visit clinics and hospitals to understand customer teams and care delivery firsthand.
- Manage trade-offs between building, customizing, and deploying existing knowledge flows.
- Run safety audits and recommend ongoing evaluation refinements.
Requirements
- At least 3 years of experience in implementation engineering or a customer-facing technical role.
- Experience in SaaS, healthtech, or enterprise software is preferred.
- Ability to own ambiguous, high-stakes technical problems end-to-end without a playbook.
- Strong communication skills for explaining complex integration issues to both technical and clinical stakeholders.
- Experience working closely with enterprise customers or health systems is a strong plus.
Benefits
- Significant company equity.
- Healthcare, dental, and vision benefit options.
- 401(k) with a 3% match.
- $100 per month Healthy Heidi's budget.
- $700 per year learning and development budget.
- $500 home office setup budget.
- Recharge Days after major pushes.
- In-office work based in either New York or San Francisco, with visits to partner clinics and hospitals.
Categories
Forward DeployedSolutions Engineering
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.