Lead Systems Support Engineer
ThoughtWorks2 months ago
Responsibilities
- Lead the team in achieving operational success and improving incident management and DevOps proficiency.
- Understand complex application systems and debug business-impacting issues.
- Use incident management processes, monitoring metrics, and logging to identify root causes and take corrective action.
- Maintain system operational efficiency, stability, and availability through standards and best practices.
- Lead planning and execution of system upgrades, migrations, and maintenance while minimizing disruption.
- Apply continuous delivery practices to evolve and support high-quality software.
- Use DevOps tools and practices to deploy and run software.
- Mentor less-experienced peers through technical expertise and leadership.
- Engage directly with clients and formulate strategic, lasting solutions to client problems.
Requirements
- Experience with Java or .NET and a scripting language such as Python or PowerShell.
- Understanding of cloud platforms such as AWS, Azure, or GCP.
- Experience with application monitoring tools such as Datadog, Prometheus, or Grafana, including metrics, reporting, and corrective actions.
- Experience with relational or non-relational databases.
- Experience with CI/CD tools such as Jenkins, GitHub Actions, Buildkite, or Azure Pipelines.
- Strong debugging, triaging, performance analysis, bottleneck identification, and optimization skills.
- Ability to deliver high-quality, well-tested bug fixes and enhancements.
- Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
- Ability to influence clients, advocate for technical excellence, and communicate detailed recommendations.
- Willingness to participate in a needs-based 24x7 availability rotation and handle multiple engagements.
- Comfort with Agile methods such as Scrum or Kanban.
- External technology community involvement through speaking, open-source contributions, blogs, or similar activities.
Benefits
- Remote role, indicated by “#LI-Remote”.
- Career development support through interactive tools, development programs, mentorship, and a cultivation-focused culture.
Tech Stack
Categories
About ThoughtWorks
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.