1 year ago
Redwood City, CA, USAMid Level
H1B sponsor
Base Salary
$130k - $170k/yr
Responsibilities
- Lead new solution introductions and pilot operations at customer sites, resolving issues, meeting KPIs, and preparing deployments to scale.
- Improve system performance by translating field experience into better robotic systems, learning, and robot skills.
- Diagnose and resolve incidents using logs, telemetry, SQL/NoSQL data, container metrics, staging reproduction, workarounds, and scripted fixes.
- Tune alerts and dashboards, perform anomaly and trend analysis, and improve observability of deployed systems.
- Serve as the technical point of contact for strategic customer sites during go-live, upgrades, and complex issue investigations.
- Develop integrations, robotic skills, tooling, diagnostic scripts, SOPs, runbooks, and self-service documentation.
- Own NPI software commissioning at customer sites, including tooling setup, system testing, and calibration.
- Partner with Product, Engineering, third-party partners, customers, and application services teams on feature hardening, reliability, and field enablement.
Requirements
- Bachelor’s or master’s degree in computer science, robotics, engineering, or a related discipline, or relevant/equivalent practical experience.
- At least 2 years of experience in SaaS, DevOps, Site Reliability, or Application Support roles handling customer-facing production systems.
- Proficiency in Python or C++ with experience implementing a substantial project or product feature.
- Ability to work across the full robotics stack, from sensors and hardware to software, and perform system-level analysis and debugging.
- Experience working with logs, telemetry, data querying, visualization, support tools, and observability platforms.
- Familiarity with Grafana, Kibana, Foxglove, ArgoCD, or comparable observability and support platforms.
- Nice-to-have experience includes AI/ML inference platforms, Linux, networking, containers, cloud services, message queues, industrial automation, warehouse management systems, CI/CD workflows, feature flags, robot kinematics, and perception pipelines.
- Ability to communicate technical findings clearly to customers and collaborate across teams.
- Willingness to work extended hours, customer-site assignments, and on-call rotations for high-severity incidents.
Benefits
- Redwood City, California location with office, lab-floor, and warehouse work.
- Frequent travel to customer locations, typically with 50% of time spent on-site.
- On-site work may involve temperature variation, industrial noise, prolonged standing, or walking.
- Extended hours and on-call rotations may be required for high-severity incidents.
Tech Stack
AWSAzureBashC++DockerGitHub ActionsGoogle Cloud PlatformGrafanaKibanaKubernetesLinuxPythonRobot FrameworkSQL
Categories
Forward Deployed
About Dexterity
Dexterity builds full-stack robotic systems and a Physical AI software platform for enterprise logistics and supply chain operations. Its Mech systems, powered by the Foresight world model, automate workflows such as trailer loading/unloading and airport baggage handling for parcel, e-commerce, retail, and aviation customers. Founded in 2017 and headquartered in Redwood City, California, Dexterity operates in the U.S., Japan, and Singapore with production deployments in high-volume environments.