Associate Technical Integration Specialist
GenScript/ProBio3 months ago
Base Salary
$75k - $95k/yr
Responsibilities
- Support customer and partner system integration activities, including requirements gathering, configuration confirmation, testing coordination, and basic troubleshooting.
- Review basic system interactions and data flows involving APIs, HTTP requests and responses, authentication, XML, and JSON.
- Perform basic API and integration testing using Postman or similar tools.
- Collect and analyze error messages, timestamps, screenshots, logs, and request/response payloads for troubleshooting.
- Coordinate with customers, business teams, project managers, developers, and cross-functional teams across departments and time zones.
- Track project activities, timelines, tasks, owners, dependencies, risks, blockers, open questions, and next actions.
- Create and maintain project records, meeting notes, troubleshooting guides, and technical documentation.
- Escalate complex technical issues, project delays, and unresolved dependencies with complete background information.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field, or equivalent practical experience.
- Foundational knowledge of IT systems, software applications, system integration, data exchange, APIs, HTTP, XML, JSON, structured data, and relational databases.
- Basic SQL knowledge.
- Strong written and verbal communication skills in both English and Mandarin Chinese.
- Demonstrated project coordination skills involving documentation, task tracking, prioritization, stakeholder follow-up, and status reporting.
- Strong attention to detail, structured problem-solving skills, and the ability to manage multiple concurrent tasks and changing priorities.
- Preferred experience includes technical support, SaaS implementation, system integration, customer onboarding, or technical project coordination.
- Preferred experience includes technical implementation or onboarding through requirements gathering, testing, and completion.
- Preferred experience with Postman, SQL tools, Jira, or similar tools.
- Basic coding or scripting knowledge in Python, Java, or JavaScript is preferred.
- Familiarity with PunchOut, cXML, EDI, procurement platforms, or other B2B system integrations is preferred.
- Experience in customer-facing and cross-functional environments is preferred.
Benefits
- Medical, dental, and vision insurance.
- 401(k) retirement plan with a company match that vests fully on day one.
- Paid parental leave after three months of employment.
- Paid time off including vacation, personal, sick, floating holiday, and company holiday time.
- Flexible spending accounts, health savings accounts, life and AD&D insurance, short- and long-term disability coverage, legal assistance, and supplemental pet, critical illness, accident, and hospital indemnity plans.
- Commuter benefits, well-being initiatives, and peer-to-peer recognition programs.
- On-site position in Piscataway, New Jersey.
Tech Stack
Categories
Solutions Engineering
About GenScript/ProBio
GenScript Biotech provides gene synthesis, peptide and protein production, antibody generation, and related research reagents and services to academic labs and biopharma R&D teams. Through its ProBio subsidiary, it offers CDMO services for biologics and cell and gene therapies, including process development and GMP manufacturing of plasmids, viral vectors, and monoclonal antibodies. Founded in 2002 and headquartered in Piscataway, NJ, it is a public company.