Delivery Solution Architect
NICE
20 days ago
London, United Kingdom
Senior / Staff+
Responsibilities
- Review and document functional and non-functional requirements.
- Contribute to Statements of Work and validate Solution Design Documents.
- Ensure seamless implementation of solution infrastructure and architecture.
- Present and support solution approaches and work plans for customers.
- Act as liaison between delivery teams and R&D to resolve product issues.
- Define site setup requirements and deployment guidelines.
- Review and validate infrastructure and software requirements.
- Develop technical work plans, effort estimates, and risk mitigation strategies.
- Support Project Managers and mentor Professional Services Engineers.
- Serve as a technical consultant throughout the project lifecycle.
Requirements
- BS/BA in a technical field or equivalent experience.
- 5+ years of customer engagement and CX industry experience.
- 3+ years in Technical or Customer Support operations.
- 1–3 years of experience with NICE CXone products (preferred).
- Strong client-facing, documentation, presentation, and communication skills.
- Experience with enterprise CCaaS platforms or similar.
- Hands-on experience with digital and omnichannel CX solutions.
- Understanding of IVR design and call routing logic.
- Strong integration experience with CRM and backend systems.
- Ability to rapidly learn new platforms and technologies.
Benefits
- Hybrid work model with 2 days in the office and 3 days remote.
- Focus on teamwork and collaborative thinking during office days.
Categories
AI & MLBackendData Engineering