3 days ago
Hyderābād, India or Coimbatore, IndiaSenior
Responsibilities
- Design, code, enhance, and integrate scalable custom software components across systems and applications.
- Serve as a subject matter expert, collaborate with multiple teams, and make decisions for the team and broader project.
- Troubleshoot and resolve complex technical issues in contact center environments.
- Lead process improvements that increase team productivity and software quality.
- Mentor junior team members and support their development.
- Apply software development lifecycle practices and agile methodologies to deliver business-focused solutions.
Requirements
- Minimum 5 years of overall experience is required.
- Minimum 7.5 years of experience with Genesys Contact Center QM is stated as an additional requirement.
- Proficiency in Genesys Contact Center QM is required.
- Strong knowledge of the software development lifecycle and agile methodologies.
- Experience designing and implementing scalable software components.
- Ability to troubleshoot complex technical issues within contact center environments.
- Familiarity with integrating custom software solutions into existing enterprise systems.
- 15 years of full-time education is required.
Benefits
- Position is based at the Accenture Bengaluru office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.