4 months ago
Responsibilities
- Build and scale a high-volume, real-time AI Agent platform for multi-turn, cross-channel customer interactions.
- Design and implement APIs, services, and infrastructure for conversational workflows.
- Own software architecture, implementation, deployment, and ongoing production reliability.
- Prototype rapidly, use live interaction data to improve performance and user experience, and collaborate with engineering, product, and AI/ML teams.
- Implement observability, monitoring, and operational practices focused on agent accuracy and latency.
Requirements
- 6–10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
- At least 1 year of professional experience deploying and maintaining AI agents in production that interact with tools, APIs, or real-world workflows.
- Proven success designing and maintaining distributed or high-throughput systems.
- Strong problem-solving ability, comfort with ambiguity, excellent communication, and the ability to work across the stack.
- Preferred qualifications include LLM behavior evaluation, prompt design, context engineering, guardrails, agent frameworks such as LangGraph, CrewAI, or AutoGen, and hands-on fine-tuning and data curation.
Benefits
- Open and transparent culture, career growth opportunities, and work with world-class talent.
- Life insurance, long- and short-term disability coverage, paid maternity and paternity leave, fertility benefits, and generous vacation time.
- Excellent medical, dental, and vision benefits and a 401k plan with company matching.
- Three 4-day summer holiday weekends, bi-annual company swag, and access to a Utah headquarters gym with professional coaches and classes.
- Subsidized onsite child care at the Utah headquarters.
Categories
About Podium
Podium builds a customer messaging and engagement platform for local and service-based businesses, combining SMS-based reviews, lead capture, payments, and text marketing with AI agents that respond to and convert inquiries. The company sells its software on a subscription basis and integrates with common vertical systems in automotive, home services, and aesthetics. Founded in 2014 and headquartered in Lehi, Utah, Podium is privately held.