14 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Configure and customize packaged or SaaS applications, particularly ServiceNow modules, to meet business needs.
- Manage application releases and lifecycle processes while maintaining compatibility, performance, and system stability.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot application issues.
- Integrate third-party tools using APIs and low-code or automation workflows.
- Document configuration changes and maintain detailed records of system modifications.
- Work independently, contribute solutions, participate in team discussions, and become a subject matter expert.
- Share knowledge with and guide junior team members on best practices.
Requirements
- At least 3 years of experience working with ServiceNow is required.
- Proficiency in ServiceNow Developer, ServiceNow Now Assist, and Predictive Intelligence.
- Experience configuring and customizing ServiceNow modules.
- Strong understanding of application lifecycle management and release processes.
- Ability to work with APIs and integrate third-party tools within ServiceNow.
- Familiarity with low-code development environments and automation workflows.
- Strong problem-solving ability for diagnosing and resolving application issues.
- Completion of 15 years of full-time education is required.
Benefits
- The position is based at the company's Pune office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.