3 days ago
Bengaluru, IndiaMid Level
Responsibilities
- Design, build, and configure applications to meet business process and application requirements.
- Integrate contact center solutions into existing business workflows.
- Gather and analyze business requirements with cross-functional stakeholders.
- Troubleshoot and resolve technical issues affecting application stability and performance.
- Document application configurations and development processes.
- Optimize contact center applications to improve user experience.
- Participate independently in team discussions and contribute solutions to work-related problems.
- Support junior team members through guidance and knowledge sharing.
Requirements
- At least 3 years of experience in Contact Center Technology Implementation.
- Proficiency in Contact Center Technology Implementation.
- Experience integrating contact center solutions into existing business workflows.
- Strong understanding of application design principles and software configuration techniques.
- Ability to analyze complex business processes and translate them into technical requirements.
- Familiarity with troubleshooting and optimizing contact center applications.
- 15 years of full-time education.
Benefits
- The position is based at the company's Bengaluru office.
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.