Manager, Solutions Engineering
Stellar Development Foundation4 days ago
Base Salary
$172k - $258k/yr
Responsibilities
- Own and continuously improve Stellar’s Solutions Engineering program, including engagement models, partner tiering, escalation paths, SLAs, documentation standards, and feedback loops.
- Build, manage, mentor, and grow a team of Solutions Architects and Solutions Engineers, including internal staff and certified external collaborators.
- Lead technical partner engagements from discovery and solution design through production launch and ongoing support.
- Serve as a senior technical escalation point and provide architectural guidance for complex or non-standard integrations.
- Review architectures and trade-offs, support prototyping and technical deep dives, and maintain a high quality bar for secure, scalable, maintainable, and future-proof solutions.
- Collaborate with Product and Engineering to surface partner needs, identify tooling gaps, and inform roadmap priorities.
- Oversee hiring, onboarding, training, and certification programs for Solutions Engineers and the broader partner ecosystem.
- Represent SDF in strategic partner conversations, technical reviews, and occasional onsite engagements.
- Improve the program using learnings from live integrations, postmortems, and evolving partner needs.
Requirements
- Significant experience leading customer-facing engineering or solutions teams, ideally in blockchain, fintech, or financial infrastructure.
- Strong technical background with the ability to lead architectural discussions, evaluate system-level trade-offs, and guide complex integrations.
- Experience managing multidisciplinary teams such as Solutions Architects, Forward-Deployed Engineers, or Partner Engineers.
- Ability to create structure, processes, and best practices in ambiguous and fast-changing environments.
- Excellent written and verbal communication skills for translating among partner needs, technical constraints, and internal priorities.
- Experience working directly with enterprise or institutional partners and senior technical stakeholders.
- Strong ownership and accountability for program outcomes.
- Willingness to travel occasionally for partner engagements.
- Bonus: experience with blockchain systems, distributed ledgers, financial market infrastructure, forward-deployed or embedded engineering, certification or partner enablement programs, or open-source ecosystem platforms.
Benefits
- Base salary range of $172,000-$258,000, plus lumen-denominated grants.
- Health, dental, and vision coverage, with most plans covered at 100% for employees and dependents.
- Flexible time off, 15 company holidays, and a company-wide holiday break.
- Paid parental leave for all parents and paid pregnancy disability leave for birthing parents.
- Gym reimbursement of $80 per month, life and accidental death and dismemberment coverage, and short- and long-term disability coverage.
- 401(k) with a 4% match, Health and Dependent Care FSAs, commuter benefits with a $250 monthly employer contribution, and an HSA with monthly employer contributions.
- Family-building and wellbeing benefits, including Kindbody, One Medical, Rightway, and Headspace.
- $1,500 annual learning and development budget, daily lunch and snacks in the office, and company retreats.
- Occasional onsite travel is expected for partner engagements.
Categories
Solutions Engineering
About Stellar Development Foundation
The Stellar Development Foundation is a nonprofit that develops and stewards the open-source Stellar blockchain, used to issue assets and move money across borders at low cost. It maintains core software, fosters ecosystem growth through tooling, funding, and partner integrations, and works with financial institutions and developers building on the network. Founded in 2014 and headquartered in San Francisco, it focuses on real-time payments and financial access use cases.