Platforms Engineer - ServiceNow
MPC Capital AG3 days ago
Findlay, OH, USA or San Antonio, TX, USAMid Level
Responsibilities
- Monitor infrastructure platforms and systems, analyze performance data, establish baselines, and identify trends and improvement opportunities.
- Design, configure, integrate, and continuously evolve ServiceNow capabilities in alignment with business priorities, enterprise architecture, and platform best practices.
- Lead complex platform and systems design while ensuring scalability, performance, security, and compliance with approved standards.
- Build and deploy highly available, scalable infrastructure components and ensure proper configuration and integration.
- Provide technical support, document incidents and resolutions, and troubleshoot complex hardware and software issues.
- Develop performance, utilization, reporting, dashboards, and visualization frameworks for platform and systems monitoring.
- Support backup planning, disaster recovery design and execution, recovery testing, and related standards.
- Apply IT Service Management practices to platform tuning and optimization.
- Collaborate with stakeholders and participate in knowledge sharing, documentation, presentations, and workshops.
Requirements
- Bachelor’s degree in Information Technology or a related field, or equivalent experience, preferred.
- At least 2 years of relevant experience required.
- Experience with ServiceNow platform integration design, development, and support preferred.
- Strong understanding of and hands-on experience with ServiceNow ITSM, ITAM, ITOM, CMDB, CSDM, Discovery, APM, SPM, Now Assist, and AI capabilities preferred.
- Understanding of SDLC, Agile, and release management processes preferred.
- Experience partnering with suppliers, service providers, business-facing IT teams, and stakeholders to deliver solutions preferred.
- ServiceNow certifications such as CSA, CAD, or CIS preferred.
- Knowledge of cloud infrastructure management, computer networking, cybersecurity risk management, DevSecOps, programming, infrastructure management, performance monitoring, policy management, process automation, service delivery management, systems administration, systems integration, systems testing, and troubleshooting.
Benefits
- Full-time regular employee position in San Antonio, Texas, with an additional location in Findlay, Ohio.
- Health, vision, and dental insurance.
- Paid time off, 401(k) matching, paid parental leave, and educational reimbursement.
- Access to Marathon Petroleum’s total rewards program and discretionary company-sponsored annual bonus program.
Categories
About MPC Capital AG
MPC Capital AG is a Hamburg-based, publicly listed investment and asset manager focused on maritime shipping and energy infrastructure for institutional investors and industrial partners. Founded in 1994 and listed on the Frankfurt Stock Exchange (Scale segment), it develops, structures, finances, and manages real-asset platforms and funds, and also operates underlying vessels and energy assets. Its activities span shipping, renewables, and related infrastructure across global markets.