23 days ago
Vienna, AustriaSenior
Responsibilities
- Develop technical architectures and designs for scalable ServiceNow solutions in collaboration with customers and stakeholders.
- Design integration strategies between ServiceNow and existing systems, including REST and SOAP API integrations and middleware technologies.
- Provide ServiceNow expertise and technical guidance to developers and project teams on coding standards and best practices.
- Support implementation teams, review implemented solutions, and validate architecture quality and alignment with business requirements.
- Conduct architecture reviews and communicate technical concepts clearly to different stakeholder groups.
- Build customer and internal-team relationships and lead projects and teams implementing ServiceNow solutions.
Requirements
- Comprehensive knowledge of ServiceNow modules including ITSM, ITOM, ITBM, and HR Service Delivery, together with current ServiceNow certifications.
- Knowledge of software and data architecture, integration patterns, REST and SOAP API integration, and middleware technologies.
- Ability to model and analyze business processes and document customer requirements.
- Strong knowledge of the ITIL framework and service-management best practices.
- Ability to present technical concepts clearly, build stakeholder relationships, and incorporate stakeholder needs into solution architectures.
- Experience leading projects and teams implementing ServiceNow solutions, with a commitment to mentoring and continuous learning.
- Structured, proactive team player with strong communication skills and fluent German and English.
Benefits
- Flexible working hours with flex-time arrangements, with travel time counted as working time.
- December 24 and December 31 are paid days off.
- Remote work and mobile work from other EU countries are possible.
- Benefit and compensation-optimization programs including JobRad and Corporate Benefits discounts.
- Health and preventative-care offerings including Haelsi membership and MyClubs sports vouchers.
- Internal and external training through the NTT DATA Academy, including technical training, certifications, soft-skills courses, and Udemy access.
- Corporate volunteering opportunities, communities, and diversity, equity, inclusion, and sustainability initiatives.
- Team-oriented culture with substantial opportunity to shape the role.
- Base salary from EUR 65,000, with willingness to overpay according to experience and qualifications.
- The position is available in Innsbruck, Graz, or Vienna.
Tech Stack
SOAP
Categories
Solutions Engineering
About NTT DATA
NTT DATA is a Tokyo‑headquartered, publicly traded IT services firm within the NTT Group. It provides consulting, application development, system integration, cloud and enterprise application services, and managed/outsourcing services for large enterprises and public-sector organizations. The company operates in more than 50 countries and is listed on the Tokyo Stock Exchange.