Site Reliability Engineer Intern

2 hours ago

Dallas, TX, USAIntern

Responsibilities

Monitor global data centers and application infrastructure and proactively resolve issues before they affect operations.
Design, build, and optimize monitoring and automation tools using Python and Ansible for metrics collection and automated remediation.
Maintain monitoring, collaboration, and Kubernetes-related observability tooling, including Datadog.
Perform monthly security patching for operating systems and critical applications.
Troubleshoot and communicate infrastructure and application issues with cross-functional teams.
Develop performance reporting and quality control capabilities using Datadog.
Create and maintain standard operating procedures, system diagrams, and training materials.
Support incident triage, tracking, impact assessment, severity classification, root cause analysis, and post-incident reviews.
Coordinate and perform periodic failover testing for network, systems infrastructure, and application environments.
Identify recurring issues and opportunities for preventive action and process improvement.
Process operational change paperwork and support 24/7 operations.

Experience triaging, tracking, and resolving incidents in a production environment.
Ability to perform initial impact assessments and severity classifications and communicate updates during active incidents.
Experience documenting incident timelines, actions, and resolution details.
Core knowledge of Linux and Windows, with familiarity with virtual environments, basic networking, scripting, automation, and observability tools.
Intermediate proficiency in programming and scripting is highly desired.
Strong troubleshooting skills across Linux, Unix, and Windows-based systems are highly desired.
Familiarity with Datadog is a plus.
Hands-on experience with virtual machine management software, particularly VMware vSphere, is a plus.
Basic understanding of AI tools and concepts, including AI-assisted workflows, prompt-based tools, or automation-enhanced support processes, is a plus.
Experience with AWS or GCP is a plus.
Strong collaborative, interpersonal, oral, and written communication skills and the ability to work independently and manage competing priorities.

The role is based at Copart’s Dallas location and supports a flexible work schedule as part of 24/7 operations.
Copart emphasizes diversity, inclusion, collaboration, and opportunities to grow and contribute meaningfully.

5,001-10,000 employees