Senior AI Engineer II - Forward Deployment - Enterprise AI Platforms
American Express2 days ago
Phoenix, AZ, USASenior
Base Salary
$123k - $215k/yr
Responsibilities
- Build relationships with business stakeholders, understand workflows and pain points, and lead discovery sessions that define use cases, value propositions, and measurable success criteria.
- Design, build, and deploy Generative AI, agentic AI, and intelligent automation solutions.
- Develop proofs of value and take successful solutions through production scaling, adoption, and transition to long-term ownership.
- Build agents and AI-enabled workflows that interact with enterprise APIs, knowledge sources, data platforms, applications, code, and business processes.
- Work alongside engineering teams on architecture, testing, deployment, and operational practices for production software.
- Use coding agents and AI-assisted engineering practices, including specification-driven development, context management, iterative planning, and reusable knowledge repositories.
- Generalize engagement patterns into reusable features, accelerators, reference architectures, and implementation patterns for the enterprise AI platform.
- Develop evaluations and address failure modes through testing, monitoring, safeguards, and iterative improvement.
- Ensure solutions meet security, privacy, risk management, responsible AI, regulatory compliance, and production-operation requirements.
- Influence business, product, engineering, risk, and platform teams without direct authority and mentor partner teams on AI solution delivery.
Requirements
- At least 5 years of experience delivering software, technical solutions, or digital products in engineering, architecture, or technical consulting.
- Ability to take ambiguous business or user problems through discovery, implementation, and measurable validation.
- Experience using coding agents in a structured engineering workflow.
- Software engineering fluency and ability to contribute directly to applications, integrations, services, or technical prototypes.
- Experience in a relevant domain such as mobile, web, backend services, APIs, distributed systems, platform engineering, workflow orchestration, or cloud-native development.
- Ability to reason about systems end to end, identify constraints and leverage points, and connect technical decisions to business outcomes.
- Strong communication, stakeholder-partnership, and influence skills, including the ability to explain technical concepts and challenge approaches constructively.
- Ability to define longer-term direction and sequence incremental solutions.
- Bachelor’s degree in computer science, engineering, or a related field, or equivalent practical experience.
- Preferred experience with language models, agentic systems, AI-enabled process flows, retrieval-augmented generation, vector databases, tool calling, model context protocols, knowledge retrieval, Temporal, LangGraph, LangChain, or LlamaIndex.
- Preferred experience with human-in-the-loop controls, operational safeguards, AI evaluation, observability, responsible AI, and technology adoption or operating-model transformation in financial services or another regulated industry.
- Employment eligibility to work with American Express in the United States is required.
Benefits
- Competitive base salaries and bonus incentives.
- 6% company match on the retirement savings plan and free financial coaching.
- Medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20+ weeks of paid parental leave for all parents.
- Access to onsite wellness centers and confidential counseling through the Healthy Minds program.
- Career development and training opportunities.
- Occasional travel may be required for workshops or key delivery milestones, but frequent travel is not expected.
Categories
Forward Deployed
About American Express
American Express builds a global payments network and issues consumer, small-business, and corporate cards, plus merchant acquiring and travel services. Revenue comes from card fees, interest and lending, discount/merchant fees, and network services. Founded in 1850 and headquartered in New York City, it operates the Amex acceptance network worldwide and offers co-branded cards and membership rewards across millions of cardmembers and merchants; ticker NYSE: AXP.