9 hours ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$106k - $160k/yr
Responsibilities
- Identify customer pain points, opportunities, and journey friction, then create proactive automated interventions.
- Build digital customer success playbooks, agent architectures, prompts, guardrails, and maintainable Python solutions.
- Connect AI systems to Salesforce, the Samsara platform, customer success tools, CRMs, APIs, customer data, and operational systems.
- Define success criteria and evaluation frameworks and build automated regression test suites for real-world scenarios, edge cases, and failure modes.
- Own production deployment, versioning, rollback planning, and readiness for every agent.
- Monitor agent accuracy, latency, failure rates, drift, and customer outcomes in production.
- Continuously maintain and iterate agents as products, playbooks, and real-world data change.
- Collaborate cross-functionally to improve adoption, reduce churn risk, and increase net revenue retention.
Requirements
- At least 1 year of hands-on experience building and maintaining production LLM-based agents or automations.
- Python proficiency or demonstrated ability to use AI to code, with experience connecting AI systems to external systems.
- Experience using product usage data, health signals, activation milestones, and usage floors to identify customer risk and opportunity.
- Experience running experiments and drawing conclusions from data to improve performance.
- A systems-oriented approach to managing a high-volume customer book through repeatable playbooks and motions.
- 3+ years of professional experience, preferably in a B2B SaaS environment.
- Preferred experience with Anthropic Claude or similar LLM APIs.
- Preferred experience supporting net revenue retention, retention, or expansion outcomes for a digital or long-tail book of 100+ accounts.
- Preferred experience building regression test suites or evaluation frameworks for non-deterministic AI systems.
- Preferred experience in a product-led or high-velocity customer environment.
Benefits
- Annual base salary range of $105,910—$160,200 USD, with additional performance-based bonus or variable pay and equity eligibility.
- Flexible employee-led remote model; this role is remote in the US except the San Francisco Bay, New York City, and Washington, D.C. metro areas.
- Professional development stipend.
- Comprehensive health and parental leave plans.
- Offers are contingent on the ability to secure and maintain legal authorization to work in the company and specified work location.
Tech Stack
Categories
About Samsara
Samsara builds a Connected Operations Cloud that uses IoT hardware and software to help fleets and other physical-operations organizations monitor vehicles, assets, and worksites. Its platform spans video-based driver safety, vehicle telematics, equipment monitoring, and mobile workflows, sold as subscriptions with accompanying devices. Founded in 2015 and headquartered in San Francisco, Samsara is a public company on the NYSE (ticker: IOT) serving transportation, construction, manufacturing, field services, and government.