24 hours ago
Pittsburgh, PA, USAMid Level
Base Salary
$55k - $152k/yr
Responsibilities
- Lead and participate in P1/P2 incident response, major incident bridges, triage, troubleshooting, service restoration, and remediation.
- Conduct root cause and problem analysis, manage problem records, and drive permanent prevention strategies.
- Develop monitoring dashboards and alerting strategies, perform health checks, tune alerts, and enable proactive issue detection.
- Support production changes, releases, change readiness validation, rollback planning, change reviews, and post-implementation reviews.
- Troubleshoot application, infrastructure, database, and network issues, including logs, system metrics, and batch/ETL job recovery.
- Support high availability, disaster recovery, failover testing, resiliency validation, capacity planning, performance tuning, and scalable system improvements.
- Participate in 24x7 on-call rotations, war rooms, incident bridges, shift continuity, and after-hours escalations.
- Automate manual operational processes, improve incident response tooling and scripts, and reduce operational toil.
- Maintain runbooks, documentation, knowledge-base articles, procedures, and compliance with security, data, access, audit, and regulatory policies.
Requirements
- Bachelor’s degree is required.
- Typically 3+ years of relevant or direct industry experience is required.
- Comparable education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Knowledge of communication, customer solutions, design, enterprise architecture frameworks, machine learning, problem solving, risk assessments, and technical knowledge is preferred.
- Experience with application delivery processes, consulting, effectiveness measurement, emerging technologies, IT industry trends, IT standards, procedures, policies, and tactical or strategic planning is preferred.
- No required certifications, licenses, or language assessments.
Benefits
- The role is in-office and may be based in Pittsburgh, PA; Strongsville, OH; Dallas, TX; Phoenix, AZ; or Birmingham, AL.
- The role includes 24x7 on-call rotations, including nights and weekends, and after-hours escalation support.
- Benefits may include medical and prescription coverage with a Health Savings Account feature, dental and vision coverage, life insurance, disability protection, 401(k) matching, pension, stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy and doula reimbursement, educational assistance, and wellness programs.
- Eligible employees may receive parental leave, up to 11 paid holidays, occasional absence days, and 15–25 vacation days depending on career level and service.
Categories
Site Reliability
About PNC
PNC is a U.S. bank offering retail, business, and corporate banking, including checking, savings, credit cards, mortgages, auto loans, and wealth management. It earns revenue from interest income and fees across consumer, small-business, and institutional clients, and provides digital and branch services nationwide. Headquartered in Pittsburgh, it is a public company listed on the NYSE.