2 days ago
Monterrey, MexicoStaff+
Responsibilities
- Lead end-to-end service delivery for critical SRE-driven platforms and coordinate hybrid day-shift operations.
- Oversee observability, incident response, service health reviews, and reliability practices across production environments.
- Manage high-impact incidents through triage, escalation, stakeholder coordination, and business-continuity protection.
- Analyze operational metrics, conduct blameless reviews, and prioritize corrective actions for resilience and performance.
- Coordinate application and infrastructure changes by assessing risk, validating readiness, and ensuring controlled rollouts.
- Monitor dashboards, alerts, and logs to identify early warning signals and prevent production failures.
- Align SRE, development, and operations teams around technical requirements, priorities, and measurable delivery outcomes.
- Manage stakeholder expectations through service updates, risk communication, mitigation plans, and support-coverage commitments.
- Promote automation, infrastructure as code, standardized runbooks, and self-service mechanisms for repetitive operational work.
- Translate industrial manufacturing and automotive production, safety, regulatory, and lifecycle needs into reliability requirements.
- Maintain compliance with company policies, secure operational-data handling procedures, and auditable incident and change records.
- Coordinate hybrid work routines, documentation, communication channels, and day-shift team coverage.
- Promote knowledge sharing, accessible documentation, reliability culture, and operational excellence.
Requirements
- Practical experience applying Site Reliability Engineering methods in real-world production environments, including monitoring, alerting, capacity management, and incident response.
- Strong skills designing and implementing observability solutions using logging, metrics, and tracing tools.
- Hands-on experience with automation and scripting in SRE contexts to streamline deployments and reduce manual work.
- Knowledge of reliability concepts including error budgets, service-level objectives, redundancy, and failover strategies.
- Exposure to industrial manufacturing or automotive industries, including production constraints, operational safety, and regulatory considerations.
- Strong written and spoken English communication skills for status reporting, incident documentation, and multidisciplinary collaboration.
Benefits
- Hybrid work arrangement with coordinated onsite and remote team activities.
- Day-shift operations with no travel required.
- Collaborative and inclusive working environment focused on knowledge sharing and operational excellence.
Categories
Site Reliability
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.