2 hours ago
Sydney, AustraliaSenior
Responsibilities
- Provide in-market technical support to technology partners and help ensure positive customer outcomes.
- Support partner development through Design-Win processes, MongoDB best practices, and solution interoperability guidance.
- Act as the technical domain expert and central point of contact for partner-related matters.
- Monitor partner cases, facilitate partner engagement, and manage partner escalation contacts and processes.
- Onboard partners by documenting contacts, establishing escalation paths, and setting up communication channels.
- Build partner-specific knowledge bases, review solution architectures and releases, document known issues, communicate best practices, and develop risk mitigation plans.
- Lead multi-vendor collaboration when issues span multiple vendors and manage mutual support systems and case-handling processes.
- Troubleshoot application, database, operating system, network, hypervisor, and storage issues.
- Help customers and partners build solutions involving application workloads and use cases.
Requirements
- Experience building and maintaining complex mission-critical production database systems using RDBMS or NoSQL technologies.
- Coding or scripting ability in one or more of Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, or Go.
- Experience working with APIs and integrating third-party technologies in areas including security and fraud, big data analytics and AI, healthcare, content management, IoT, database monitoring, and financial or telecommunications services.
- Hands-on systems engineering experience with Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
- Experience troubleshooting holistically from the application tier through the database and down to storage, including TCP/IP issues on operating systems and hypervisors.
- Experience administering or using AWS, Azure, or GCP cloud services.
- Hands-on experience administering and troubleshooting NAS, SAN, local storage, and multipathing.
- Preferred experience using or managing MongoDB and developing applications with SQL or NoSQL databases.
- Understanding of authentication systems such as LDAP, Kerberos, and Active Directory.
- Experience with distributed version control systems, particularly Git.
- Experience with Kubernetes or other orchestration systems using vendor-specific enterprise operators.
- Familiarity with software product teams and product release processes from planning through release.
Benefits
- Hybrid working model for candidates based in Sydney.
- New Hire Training during the first three months.
- Opportunity to complete the MongoDB Certified DBA Associate exam within six months.
- Supportive culture with employee affinity groups, fertility assistance, and generous parental leave.
- Disability accommodations are available throughout the application and interview process.
Tech Stack
AWSAzureCC#C++GitGoGoogle CloudGoogle Cloud PlatformJavaJavaScriptKubernetesLinuxMongoDBNode.jsPythonRubySQL
Categories
Solutions Engineering
About MongoDB
MongoDB builds the MongoDB document database and the MongoDB Atlas cloud database service for application developers and enterprises. Its business model centers on cloud consumption (Atlas), commercial subscriptions, and support, with tooling for migration, synchronization, and disaster recovery across on‑prem and multi‑cloud environments. Founded in 2007 and headquartered in New York, it is a public company listed on NASDAQ and widely used across industries worldwide.