4 days ago
Kraków, PolandSenior
Responsibilities
- Drive AI adoption for strategic customers across Cisco’s contact-center portfolio.
- Assess customer journeys, contact-center operations, existing systems, and business objectives to identify and prioritize AI use cases.
- Design, build, and deploy AI solutions and production integrations using Cisco AI capabilities, APIs, Salesforce, ServiceNow, and enterprise platforms.
- Lead pilots and adoption programs from discovery and solution design through production deployment and measurable business outcomes.
- Collaborate hands-on with customers, Cisco partners, account teams, product managers, and engineers.
- Enable partners through technical guidance, collaboration, and knowledge sharing.
- Translate customer needs and deployment findings into product feedback, reusable architectures, and implementation playbooks.
Requirements
- 5+ years of experience developing software or delivering enterprise technology solutions, including hands-on implementation.
- Programming experience in Python, Node.js, or a comparable language.
- Experience building integrations with APIs, webhooks, and enterprise systems.
- Experience delivering technical solutions for enterprise customers or stakeholders from requirements gathering through production deployment.
- Experience building or integrating an AI application using an LLM platform, conversational AI framework, or AI service.
- Preferred experience with contact-center platforms, CCaaS, CPaaS, CRM, IVR, or call-routing environments.
- Preferred familiarity with Webex Contact Center, Webex Contact Center Enterprise, or Cisco on-premises contact-center solutions.
- Preferred experience with conversational AI, voice agents, retrieval-augmented generation, or real-time analytics, including evaluating quality, cost, latency, and reliability.
- Preferred experience defining success measures, evaluating pilot results, and supporting AI-solution adoption in enterprise operations.
- Strong consultative and communication skills, including partner collaboration, technical enablement, and translating business needs into technical solutions.
About Cisco
Cisco designs and sells networking, security, and collaboration platforms for enterprises, service providers, and governments, spanning routers and switches, Wi‑Fi, firewalls, zero‑trust, observability, and cloud-managed IT (Meraki) plus Webex. Its business model mixes hardware, software subscriptions, and support/consulting services. Founded in 1984 and headquartered in San Jose, California, Cisco is a public company traded on Nasdaq and serves customers across data centers, campuses, and service provider networks.