CaaS Private Site Reliability Lead Engineer - Vice President

20 days ago

Cary, NC, USAStaff+

Base Salary

$125k - $185k/yr

Responsibilities

Lead the reliability strategy for the US CaaS Private platform, including SLO frameworks, operational standards, and incident management maturity.
Drive resilience improvements across observability, capacity planning, upgrade safety, disaster readiness, and operational automation.
Lead troubleshooting of complex production management issues, identify root causes, and implement preventive fixes.
Define service indicators, alert thresholds, dashboard standards, production readiness criteria, escalation paths, and postmortem follow-through.
Develop automation and self-healing workflows to reduce manual intervention, improve recovery times, and strengthen platform supportability.
Partner with engineering, operations, and application teams to ensure platform changes are measurable, supportable, and aligned with reliability objectives.
Mentor junior and middle engineers and foster blameless learning, measurable reliability, and operational excellence.
Influence platform architecture and roadmap decisions using incident, capacity, operational trend, and reliability data.
Communicate strategic insights and practical recommendations to technical, non-technical, engineering, operations, and business stakeholders.

Extensive hands-on experience with bare-metal Kubernetes, Linux, distributed systems reliability, and production platform operations.
Strong hands-on experience with observability, monitoring, alerting, dashboarding, incident response, and root-cause analysis.
Proven ability to design and implement automation, self-healing workflows, operational checks, maintenance tasks, and runbook improvements.
Experience defining SLOs, service indicators, alert-quality standards, production-readiness practices, and escalation models.
Ability to independently lead complex reliability improvements while partnering across engineering, operations, and application teams.
Ability to use AI tools to improve productivity and optimize workflows while applying responsible and ethical judgment regarding data and AI outputs.
Strong communication skills for explaining technical findings to technical and non-technical stakeholders.
Sound operational judgment when balancing urgency, risk, and long-term platform stability during incidents.
Experience mentoring engineers and improving operational culture across platform or infrastructure teams.
Background in automation tools, infrastructure-as-code practices, capacity planning, disaster readiness, or cloud-native platform operations.

Hybrid working model with in-office and work-from-home flexibility; employees hired into this role are expected to work in the Cary, NC office in accordance with the Bank’s hybrid model.
Generous vacation, personal, and volunteer days.
Health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.
Educational resources, matching gift programs, volunteer programs, and Employee Resource Groups.
Diverse and inclusive work environment with professional development opportunities.

501-1,000 employees