Client Server Software Analyst
Total System Services, LLC (TSYS)1 day ago
Pune, IndiaMid Level
Responsibilities
- Own assigned testing activities from requirement review through test design, execution, defect triage, retesting, and closure.
- Create, maintain, and execute manual test cases for ServiceNow stories, integrations, upgrades, and releases.
- Perform functional, regression, integration, end-to-end, usability, role-based access, and UAT support testing.
- Validate ServiceNow forms, workflows, approvals, notifications, portals, workspaces, roles, integrations, and data.
- Develop, maintain, troubleshoot, and execute ServiceNow ATF tests and reusable automation components.
- Review requirements and acceptance criteria to identify scenarios, gaps, risks, dependencies, and testability concerns.
- Triage defects, isolate root causes, document actionable findings, and verify resolved issues without regression.
- Support sprint testing, release validation, upgrade testing, integration testing, regression testing, and UAT activities.
- Communicate testing status, blockers, risks, quality concerns, and triage findings to developers, product owners, and QA teams.
Requirements
- Strong understanding of manual testing, test design, defect lifecycles, regression testing, and quality management processes.
- Experience creating and executing test cases from requirements, acceptance criteria, user stories, and business processes.
- Hands-on experience testing ServiceNow or similar enterprise workflow platforms.
- Hands-on experience creating, maintaining, troubleshooting, and executing ServiceNow ATF tests.
- JavaScript scripting ability, preferably within the ServiceNow platform.
- Ability to troubleshoot ServiceNow configurations and scripts, including business rules, client scripts, UI policies, ACLs, flows, and notifications.
- Strong issue-triage skills, including distinguishing defects from requirements gaps, data issues, configuration issues, integration issues, and expected behavior.
- Ability to document defects clearly for development teams and work effectively with technical and non-technical stakeholders.
- Understanding of sprint-based testing, prioritization, competing deadlines, escalation, analytical thinking, and attention to detail.
- Preferred qualifications include ServiceNow testing and scripting experience; testing workflows, approvals, notifications, access controls, integrations, portals, forms, workspaces, and data-driven logic; release, upgrade, regression, integration, and UAT experience; Jira/Xray or similar test-management tools; and experience reviewing logs, record history, audit history, system behavior, and configuration.
Benefits
- Inclusive global team environment with opportunities to learn from experienced industry professionals.
- Dynamic career opportunities within a global payments company.