21 days ago
Responsibilities
- Define and operate SLIs, SLOs, and error budgets with product and engineering partners.
- Build and improve metrics, structured logs, distributed tracing, alerting, and upstream instrumentation.
- Lead incident response, act as incident commander when needed, and drive blameless postmortems into completed engineering work.
- Reduce operational toil through automation, self-healing behavior, improved defaults, and internal tooling.
- Harden production systems through failure testing, capacity and performance work, and resilient design.
- Improve release safety through progressive delivery, feature flags, canaries, rollbacks, and tested migrations.
- Improve developer experience by addressing platform and internal-tooling gaps that create operational friction.
- Partner across product, platform, security, compliance, and engineering teams on reliability and risk tradeoffs.
- Mentor engineers, review complex designs and pull requests, and establish technical standards.
Requirements
- Demonstrated ownership of services in production under real load and failure conditions.
- Experience defining and operating against SLOs and SLIs and using error budgets to guide decisions.
- Experience leading incident response and producing postmortems that result in durable improvements.
- Hands-on experience with observability tooling, including metrics, structured logging, and distributed tracing.
- Deep system design experience with distributed services, asynchronous messaging, storage tradeoffs, API design, idempotency, consistency, backpressure, and graceful degradation.
- Significant industry experience building and operating production software systems in a high-ownership engineering environment.
- Comfort with modern cloud environments such as AWS and GCP, containerized workloads, and CI/CD pipelines.
- Demonstrated technical leadership through cross-team architectural influence, mentoring, and engineering judgment.
- Pragmatic approach to maintaining high reliability standards while supporting fast delivery.
Benefits
- Equity eligibility at Nubank.
- Food or meal card, public transportation commuting benefit, life insurance, medical plan, and dental plan.
- NuCare psychological, financial, and legal assistance program.
- NuLanguage language courses and Nucleo learning platform.
- Extended parental leave, daycare allowance, and parental consultancy.
- Work-from-home allowance and gym partnerships.
- 30 days of paid vacation.
- Relocation assistance package, if applicable.
- Hybrid work model requiring office attendance two to three times per week in São Paulo, Brazil.
Tech Stack
Categories
Site Reliability
About Nubank
Nu is one of the largest digital financial services platforms in the world, serving 135 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. https://www.youtube.com/watch?v=kwwzcXK2PUo